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Northstar Location Services: Are there customer complaints against them?

Date: Sat, 12/09/2006 - 14:33
Submitted by on Sat, 12/09/2006 - 14:33
Posts: 202330
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Hello,

I need some advice on how to payoff a debt with Household Credit. I just got a collection letter from Northstar Location Services . They claim to be authorized by Household Credit to collect on the Debt i owe Household Credit. My balance due is 1,839.06 but they are willing to settle for 1 payment of 1,103.44. Currently i have the money to payoff the debt.

My question is should i payoff the ammount they are willing to settle on? Or should i pay the balance due ammount? And how do i know if Northstar Location company is acting on Household Credit behave?


Quote:

Originally Posted by Anonymous
Hello,
I need some advice on how to payoff a debt with Household Credit. I just got a collection letter from NorthStar Location Services. Northstar Location Services claims to be authorized by Household Credit to collect on the Debt i owe Household Credit. My balance due is 1,839.06 but NorthStar Location Service is willing to settle for 1 payment of 1,103.44. Currently i have the money to payoff the debt.
My question is should i payoff the ammount they are willing to settle on? Or should i pay the balance due ammount? And how do i know if Northstar Location Services is acting on Household Credit behave?



This agency collects on debts they don't own. Contact your original creditor and make sure this company actually purchased the bad debt. You can also send them a debt verification letter (which you can find on the internet) and require them to show proof they are legally able to collect on it. I did this with them, and never heard from them again. Also, if you find they do in fact own your account, and you decide to settle remember one thing. You are in charge! They buy bad debt for pennies on the dollar. I was given the advice to never offer more than 25% of what they say you owe. They will still make a very handsome profit off 25%.

Hope this helps.


Submitted by on Mon, 02/01/2010 - 09:39

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:-(Northstar in my opinion are a group of thugs. No one should pay them anything, because of their tactics. They are definitely not professional, they threatened you call you names and they called me an old person in their sixties trying to stiff the company.They threatened taking you to court and getting judgment against your home.
I have never had anyone talk to me as these thugs did.
If more people would file complaints against them, maybe we could see them put out of business. File with the attorney general in your state and with the better business bureau. This is no way for a company to do business. I know that some people won't pay their bills, but I also know that there are people out there that want to pay and can't.

ccll


Submitted by on Tue, 02/09/2010 - 15:08

( Posts: 202330 | Credits: )


I have received 8 calls in the last three day from Northstar. It appears that Bank of America squandered the bailout money they received on bonuses for their employees rather than actually doing business. They will get NOTHING more from me. They already GOT IT and spent it!


Submitted by on Fri, 02/19/2010 - 11:04

( Posts: 202330 | Credits: )


Do not pay if the statute of limitations has run out. (I think 6 years in NY state from last date of activity.) If you foolishly send a payment, you have a new 'last date of activity.' Northstar buys worthless debts for pennies on the dollar - any payment just rewards them.


Submitted by on Thu, 04/08/2010 - 10:39

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Just dealt with NorthStar- Not even my debt! They are calling repeatedly looking for an ex sister in law. My situation was the as many that I have read. Not wanting to give your call to a supervisor, cussing you out, and telling me to shut my F-cking mouth. Filed a complaint with the FTC!!!!


Submitted by on Wed, 04/28/2010 - 15:39

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Hi Anonymous,

You did the right thing by filing a complaint with the FTC against the collection agency. This should stop them from harassing you for a debt which you are not responsible for. You can also send them a Cease and Desist letter asking them to stop contacting you for the debt as you are not liable to pay it off. Send it through certified mail with the return receipt requested so you can have a proof of this letter. If they still harass you, this will act as an evidence for you, in case you take legal action against them for the violation of the laws.


Submitted by Good Nelly on Tue, 05/04/2010 - 23:10

Good Nelly

( Posts: 2846 | Credits: )


There BBB rating is an F
They have 157 Complaints Filed in 3 MONTHS !! NOT YEARS / MONTHS!!!
4 UNRESOLVED DISPUTED
FREQUENTLY VIOLATED FDCPA LAWS
AND RECENTLY 4 OF THEIR EMPLOYEES WERE ARRESTED FOR FRAUD.



Quote:

Originally Posted by Anonymous
I just did a BBB check on them, they are legit. Customer ExperienceBack To Top Based on BBB files, this company has a satisfactory record with the BBB.
To have a "Satisfactory Record" with the BBB, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the BBB, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the BBB must have a clear understanding of the company's business and no concerns about its industry.
Business Contact and ProfileBack To Top Name: Northstar Location Services, LLC
Phone: (716) 817-6770
Address: 4285 Genesee Street, Cheektowaga, NY 14225
Google map Mapquest map Yahoo map
Business Category: collection agencies
BBB file opened: September 14, 2005
Business started: March 2001
Primary Contact: Ms. Linda Leising (Compliance Officer)
Complaint Contact: Ms. Linda Leising (Compliance Officer)
Other Contacts: Mr. Aaron Castle (COO)
Ms. Barbara Crean (Executive)
Ms. Ann Granville (Executive)
Additional Locations and Phone NumbersBack To Top (716) 565-6926
(716) 565-6928 (FAX)
Customer Complaint HistoryBack To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 114
in the last 12 months: 48
Complaints Concerned:
Selling Practices (7 complaints)
6 Resolved
1 Company made every reasonable effort to resolve
Advertising Issues (2 complaints)
1 Resolved
1 Company made every reasonable effort to resolve
Service Issues (37 complaints)
22 Resolved
15 Company made every reasonable effort to resolve
Customer Service Issues (3 complaints)
3 Resolved
Credit or Billing Disputes (58 complaints)
32 Resolved
26 Company made every reasonable effort to resolve
Delivery Issues (2 complaints)
1 Resolved
1 Company made every reasonable effort to resolve
Refund Practices (1 complaints)
1 Resolved
Contract Disputes (4 complaints)
4 Resolved
Products and ServicesBack To Top This company is a collection agency.
Alternate Business NamesBack To Top The Northstar Companies, LLC
Government ActionsBack To Top The BBB has no information regarding Government Actions at this time.
Advertising ReviewBack To Top The BBB has no information regarding Ad Reviews at this time.
Industry TipsBack To Top Debt Collection
The following is BBB general information and is not intended as a report on any specific company.
If you experience problems with a collection agency, it's important to know your rights. There are two types of debt collectors: creditors, to whom you owe money directly, and third party collectors, which collect on behalf of companies. Under the Fair Debt Collection Practices Act, creditors and third party collectors may NOT:
* use false, deceptive, or misleading representations or means;
* harass, oppress, or abuse any person while seeking payment;
* use any false statements or engage in unfair practices.
The Better Business Bureau and the Federal Trade Commission offer the following information on fair collection practices.
Contact
debt collectors may not contact you before 8 a.m. or after 9 p.m., unless you agree to alternative times. They may contact you in person, by mail, telephone, telegram, or fax; however, they may NOT contact you by postcard. Collectors also may not contact you at work if they know your employer disapproves. You may stop a collector from contacting you by writing a letter to the agency telling them to stop. Once the agency receives your letter, it may not contact you again except to say there will be no further contact, or to notify you if they intend to take a specific action.
If you have an attorney, debt collectors may not contact anyone other than your attorney once you've provided the attorney's information. If you do not have an attorney, collectors may contact other people, but only to find out where you live and work. In most case, collectors may not contact such permissible parties more than once and cannot reveal to anyone other than you or your attorney that you owe money.
Within five days after you are first contacted, collectors must send a written notice telling you the amount of money you owe, the name of the creditor to whom you owe the money, and what action to take if you believe you do not owe the money. If you believe the company contacted you in error, you must write to them within 30 days after the initial contact; upon receipt of your letter, the company must cease collection activities. However, if the company can provide proof of the debt such as a copy of a bill for the amount owed, the company may renew collection proceedings.
Prohibited Practices
Debt collectors may not engage in unfair practices while attempting to collect a debt. For example, they may not:
* use threats of violence or harm against the person, property, or reputation;
* publish a list of consumers who refuse to pay their debts (except to a credit bureau);
* use obscene or profane language;
* use phone calls to repeatedly harass you;
* fail to identify themselves on the telephone;
* advertise your debt;
* threaten arrest if you do not pay your debt;
* say they will seize, garnish, attach, or sell your property or wages, unless the collection agency or creditor intends to do so, and it is legal to do so;
* indicate that actions such as a lawsuit will be taken against you, which legally may not be taken, or which they do not intend to take;
* collect any amount greater than your debt, unless allowed by law;
* deposit a post-dated check prematurely.
Debt collectors may not use false statements when collecting a debt. For example, they cannot:
* falsely imply they are attorneys or government representatives;
falsely imply you have committed a crime;
* falsely represent that they operate or work for a credit bureau;
* misrepresent the amount of your debt;
* misrepresent the involvement of an attorney in collecting a debt;
* indicate that papers being sent to you are not legal forms when they are;
* give false credit information about you to anyone;
* send you anything that looks like an official document from a court or government agency when it is not;
* use a false name.
Law Violations
If you believe a debt collector has violated the law, you may sue in state or federal court within one year from the date of the possible violation. If you win, you may recover money for damages you suffered, including court costs and attorney's fees. You should also report problems with debt collectors to the Attorney General's office and the Federal Trade Commission.
ID: 22002202
Report as of: 1/7/2009 11:15 PM
?? 2009 Better Business Bureau, Inc.


Submitted by on Fri, 05/21/2010 - 13:10

( Posts: 202330 | Credits: )


Quote:

Originally Posted by anonymous
lmao!!!! These losers at north star "location" services could not find a palm tree in hawaii.... Lol people if you should ever get a call from this skank agency or any of their like ilk you have only one thing to do: Laugh at them and hang up on them period. This is but merely a third party predatory agency that thinks you are simply stupid enough to pay them monies for a debt you no longer owe period since the original creditor has obviously long since charged off the debt thus its no longer valid.... These losers purchase old debts for pennies on the dollar then think that they can fool you into paying them even far more monies so as to so called resolve the matter lol.... These losers have zero power over your life other than to bore you with their lame calls so pay no attention to the hollow and otherwise impotent threats these freaks spew forth...totally powerless to do a damn thing!!! :d tell them drown themselves and hang up on them...

these people did not work at northstar wizard! Did you see northstar in the article as one of their names? No you didnt


Submitted by on Tue, 07/27/2010 - 16:25

( Posts: 202330 | Credits: )


Quote:

Originally Posted by anonymous
i have just reported them to the federal trade commission for their yelling, rudeness, and insults to me over a debt. They think they have the right to yell and intimidate people, and they even told me that because i was not a "customer" since they were a collection agency, that they could use any means necessary. They claimed they had my conversation on tape, yet at no time did they ask to take our conversation. They are obnoxious, hateful people who get off on insulting people who are struggling to keep their heads above water in this terrible economy. They won't let a person get a word in edgewise, and they twist everything you say. I hope they get put out of business, because every last person who works there has the same nasty, rude attitude toward people.

i work there and have never raised my voice to or insulted a debtor nice try


Submitted by on Tue, 07/27/2010 - 16:32

( Posts: 202330 | Credits: )


I will go after NorthStar Locations business. Im starting a company called SouthernStar Location......I will go after accounts like Bank of America, Capital One, Credit Cards etc....This might get there attention. Check the Federal Records, they have some serious suits pending for violation of credit dept tactics accessing certain credit files unauthorized...........they are run by people from Europe investment services.


Submitted by on Sun, 09/05/2010 - 07:11

( Posts: 202330 | Credits: )


Quote:

Originally Posted by Anonymous
I will go after NorthStar Locations business. Im starting a company called SouthernStar Location......I will go after accounts like Bank of America, Capital One, Credit Cards etc....This might get there attention. Check the Federal Records, they have some serious suits pending for violation of credit dept tactics accessing certain credit files unauthorized...........they are run by people from Europe investment services.



Dude you dont have the money or power to go after there accounts. Northstar has been in the business for 25 plus years they used to be great lakes collection aggencie and sold it for 357 million and there montly office goal is 10 mill sometimes 13 mill so goodluck with that


Submitted by on Thu, 09/16/2010 - 10:32

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Quote:

Originally Posted by Anonymous
Dude you dont have the money or power to go after there accounts. Northstar has been in the business for 25 plus years they used to be great lakes collection aggencie and sold it for 357 million and there montly office goal is 10 mill sometimes 13 mill so goodluck with that


got proof of that.i doubt it.just more stupidity from a bottomfeeder.are we cutting into your ill-gotten money?GREAT!because that is the only reason humanoids come on here with this garbage.


Submitted by paulmergel on Thu, 09/16/2010 - 10:35

paulmergel

( Posts: 15514 | Credits: )


She was kind and very private in her voice mails and when she got me on the phone at work she was good enough to let me call her back at another time so my coworkers wouldn't hear our conversation. She listened to my issues and actually understood ..now I am going to make payments to pay off our debt. They aren't all monsters. Hope I could thank her someday, when this is all over.


Submitted by on Thu, 09/16/2010 - 13:18

( Posts: 202330 | Credits: )


Quote:

Originally Posted by Anonymous
She was kind and very private in her voice mails and when she got me on the phone at work she was good enough to let me call her back at another time so my coworkers wouldn't hear our conversation. She listened to my issues and actually understood ..now I am going to make payments to pay off our debt. They aren't all monsters. Hope I could thank her someday, when this is all over.


of course you can't give me a name of said wonderful person.btw to the other collector who keeps posting attacks i can delete all day


Submitted by paulmergel on Thu, 09/16/2010 - 14:31

paulmergel

( Posts: 15514 | Credits: )


Go to the Federal Trade Commission web site and file a complaint as that is the agency that regulates collection agencies. I received a call from Richard at this company yesterday looking for someone else. I told him he had the wrong number & he kept pressing me and basically told me I was a liar. He continued to refuse to give me his name or company name - I finally got his first name out of him, but that was it. I called the number back, got the company name & talked to the manager. I filed a complaint against them today with the Federal Trade Commission.


Submitted by on Thu, 10/14/2010 - 09:20

( Posts: 202330 | Credits: )


These people are crazy. They've called all day on both my phone lines (office) looking for someone who I've never heard of.

It was the same very rude woman who's been calling. She doesn't believe me that she has the wrong number. She told me she would send the police to check. I suggested that she do so.

When I asked for her name, address and full company name, she hung up.


Submitted by on Thu, 10/14/2010 - 16:56

( Posts: 202330 | Credits: )


I just received 2 messages on my home phone from Northstar for someone with my last name but a different first name. After reading everything here, I'm really reluctant to return their calls because I'm afraid it will simply result in more harassment. I don't have any outstanding debts. Any recommendations?


Submitted by on Mon, 10/18/2010 - 22:11

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If anyone wants to call Northstar and waste their time and money, here is someone who keeps calling me and trying to reach someone who doesn't live here:

Mr. Kelso (Northstar Location Services)
1-866-677-2825
extension 1446


Submitted by on Wed, 10/20/2010 - 19:03

( Posts: 202330 | Credits: )


I called Northstar due to a letter I got in the mail from them regarding my past-due account with Bank of America. The first person I talked to was rude and argumentative, and told me I was going to be sued and have my wages garnished for the full amount, which I didn't realize was prohibited under federal law. I got on the phone with MBNA and they said that they don't retain attorneys in a situation like this, and he had no indication that the company was taking legal action against me. So, there are definitely people working at Northstar who are bad eggs. However, I demanded to talk to that idiot's supervisor and she was very nice and I made payment arrangements through her. So, a lesson to be learned here is if someone is being rude, ask for their supervisor, and then keep going above their heads and above their heads.


Submitted by on Tue, 02/15/2011 - 10:27

( Posts: 202330 | Credits: )


Hi, i have had a bunch of dept lately and when the collection agencies call and want to settle for a lesser amount, do not agree to th initial offer. they will always go lower, most of my debt i payed off for about 15% to 25% of the original balance. Trust me, they need u, u dont need them. Let them run around a bit, let them work for the money, they may fractions for these debts and try to collect them entirely. If they threaten you in any way, either record it, or if you dont have the ability, sarcastically mention the fact that you are recording it.


Submitted by on Thu, 03/10/2011 - 23:33

( Posts: 202330 | Credits: )


maybe you should quit whining and pay your bills


Submitted by on Wed, 04/20/2011 - 03:40

( Posts: 202330 | Credits: )


the reason wht Northstar is calling you because the bank hired them to collect on your credit casd bill.....just pay your obligation and quit being a deadbeat


Submitted by on Wed, 04/20/2011 - 03:45

( Posts: 202330 | Credits: )


First of all, you can request a faxed or emailed or mailed letter of proof that Northstar location services is the 3rd party collection agency handling your account. Secondly, you can also and should verify this with Household, or whatever other company they represent. When 3rd party collection agencies receive your file, they assign their own account # to your account, but they can still tell you your old account # with the original company, as this also appears on their computer screen, just as with any 3rd prty collections agency. They also have your ss#, your dob, probably your age, and access to your credit report. They can tell if you are making your mortgage pmts on time, your credit cards, etc. They can tell how many charge offs you have, and which companies you settled on prior. Most companies employ skip tracing methods to locate you, or your friends, relatives, neighbors, etc. If they call your place of employment and someone in charge says do not call here again, remove this #, most companies policies state they are obliged to remove it immediately. However, with many companies they can still call your home ph even if you state you do not want any further calls. What everyone needs to know, is by law, if you mail them a cease and desist letter, they have to comply and stop calling you. (make sure you get a signed, return receipt from post office) a simple cease and desist letter you can hand write, print, or type, and make sure it is dated, and most importantly, hand written signature at bottom in ink, stating do not call the following ph #'s, do not contact my neighbors, friends, family in reference to any accounts I have or may have with your company. Example: this is a cease and desist letter. I demand that you stop contacting the following ph #'s (list here) neighbors, friends, employer, or any of my other relatives in relation to any accounts, I have or had have with your agency. Signed, (your name in cursive) if you get terminated by your place of employment for repeated calls after they have been told to quit calling, there is a huge financial and other penalties that can be assessed to the company who caused this. You should contact an atty to get add'l info


Submitted by on Thu, 05/05/2011 - 13:05

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I love these sites, a bunch of debtors whining about receiving phone calls because they used money they didnt have. PAY YOUR BILLS = NO PHONE CALLS!


Submitted by boofuckinghoo on Fri, 10/21/2011 - 15:09

boofuckinghoo

( Posts: | Credits: )


if we all had a dime every shill,humanoid,dope,or loser who works for bottomfeeder that spouted the tired old"pay your bills"line.we could all retire in luxury.that is all people like you(and use that term loosely)can come up with.back to the phones drone.you are nothing but a fool to us.


Submitted by paulmergel on Sat, 10/22/2011 - 14:30

paulmergel

( Posts: 15514 | Credits: )


i could just delete it,but then i come under fire for being a hard a$$.i delete too much,but if that's the case.it will not go unresponded.


Submitted by paulmergel on Mon, 10/24/2011 - 05:21

paulmergel

( Posts: 15514 | Credits: )


I have been dealing with them or should i say throwing the settlement letters and deleting the daily voice messages for over 3 yrs now... You would think maggie long would change her message because if i havent returned her "urgent call" by now then i proberly wont.. I dont owe her anything my loan was settled and i refuse to pay anything to them.
As far as these people that r always saying "pay your bills" Just wait some day soon ( job loss, illness) will strike them and lets see their little remarks then when they cant pay all their bills..Only 60 more days maggie long and the SOL is up i will miss your calls ...LOL!!!!


Submitted by on Thu, 07/19/2012 - 07:43

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