Can anyone verify the credibility of law firm

For the most part I understand there are sites such as BBB, and etc that give them high credibility however I was concerned since I encountered an incident when one was trying to explain to me that it is important to share password information between customer and law firm. This really confused me and I felt extremely uncomfortable to think that my definition of a password is usually a individual set of characters that is only known to one's self. I may have posted on the wrong forum so maybe I’ll try this one. I have been in contact with them about that this situation is handled incorrectly and that a person was a receptionist. I was helped by, Terry which is a person that takes online help via chat. I also believe that Terry is also Vincent Smith (Vikas Sagar), for I spent many hours of his kindness and help on my debt problem.

When proceeding to joining the firm, my account was deleted twice, and on the 2nd time this really worried me. After that I contacted Terry/Vincent Smith/Vikas Sagar about the password situation, and as shown below is the conversation that we had, and how he tried to persuade me that sharing passwords is a necessary step in order for them to help me.
Terry: Thomas, may I know that any speacific reason for you to change the password.
Thomas: ummm... everytime I have emails, bankaccounts, and etc I would assume that it's safe to change your password?
Thomas: why would I want a one letter number as my password so that anyone can access it?
Thomas: it makes no sense in my opinion
Terry: You can change the password of your account but let us know of the same as we even need to have the access to the details.
Thomas: ...
Thomas: as moderators of the web site, you should have a data base to view my information?
Thomas: I don't notify my emails, bankaccounts and etc when i change a password
Thomas: also when making an account it doesn't state I should share passwords as well
Terry: Thomas, sorry to let you know that you view is as similar to a person who is only tech savvy but not concerned about the debt.
Thomas: pardon me?
Terry: If you do not wish to share your password with the company that is helping you out to get rid of the debt, we will not be able to work on the file as we will not be able to update any details on that and look at the details.
Terry: We are financial advisor, who is helping you to get out of debt, not hackers who can get into the account just like that.
Thomas: hmmm... maybe I'm incorrect but as a web site a personal password should be considered individual to a person. Just imagine if your default password was the same for everyong?
Thomas: if that was to happene than anyone can view my information freely by anyone if they found myemail
Thomas: would you want to share your passwords with yahoo?
Thomas: yahoo doesn't even know your passwords
Thomas: for they have to reset it if there are any issues
Terry: I informed you earlier that we will update each and every details on the account so that you can view the work progress at anytime. When we open an account we give a password to you, but you can surely change that, but need to inform us about that change.
Thomas: I really don't recall this
Thomas: nor does it state anywhere on the web site
Thomas: if you woul've told me to have a joint password between you and I
Thomas: than I would've done so, but now I'm feeling really uneasy
Thomas: you honestly don't think this is a security issue?
Thomas: as a person that works for the firm I would assume that you had the technology to view my information on some other master link versus sharing the same password with me
Terry: I really feel that you are not confident or sure if you want to go with our program or not. This is a law firm and sharing your personal details with anyone will not be the case from our end.
Thomas: well as your aware you know things like this are scams
Thomas: I need to be assured your company will not try to scam me
Thomas: when you read things like this on the web site simlar to this
Thomas: I received a call from an attorney from federal legislation of unsecured loans on Thursday around 1:30pm. The first man spoke of an Indian voice and told me that they were pressing charges against me for check fraud,and theft and asked me have I ever been arrested. They also had my banking information and they told me I had received a payday loan and daufted on the loan and now I need to pay 614.00 I told them that I was with ovlg and had consolidated all my loans, but he kept telling me I need to pay that amount. I asked him what payday loan I am paying and he kept saying he doesnt know he is just from the federal legislation of unsecured loans and I need to pay that right away or else they would notify my job. He told me I could pay the payments in 3 payments of 200.00 a month and he needed 200.00 today. I told him I didnt have it, so he said borrow it from a friend oryou may go to jail. By this time I become real nervous and started asking him could I pay the money by next friday and he said hold on let me see---he came backand said I'm sorry we need 200 today. I am so glad I came back and searced them on google and found out that this was a scam. They almost had my credit card number. The have a voice like an India and sound like they are calling from overseas.
Thomas: I would feel confident if information is confidential between you and I
Thomas: a password if you think about it should be personal
Thomas: people that create web pages should have security features that should also be personal to the user
Thomas: any information that i have should also be viewed on another method than knowing my password
Terry: Thomas, seems that you have many things to say and thus you are typing many things, but, as I am not that tech savvy that you want us to be, I would rather prefer speaking with you rather chatting.
Thomas: I really don't recall you telling me this
Thomas: hmmm.... this is quite frusterating to know you spent 2 hours with me one day to be really prompt and patient with me
Terry: if you want to share the password, we will be able to work on your case or else, I will inform the management abut your concern, and the rest will on them.
Thomas: what is the manager's email?
Terry: Any specific reason for asking the managers email?
Thomas: I just want to question him about the password issue
Thomas: do you think your password is shared with people when you sign up for web pages online?
Thomas: it's encrypted
Thomas: hence when you forget it, they regenerate a random password to you and you have to rechange it
Thomas: I totally understand that you have to view my information
Thomas: but I would also think that you have your own database to view it on
Thomas: also, you are the only web site that knew about my situation for now
Terry: When I am putting in my password with some other company that is no where related o financial help, i will make sure that it is encrypted and but when I am taking their help and in order to keep me updated with the progress, they need my password, then I will share.
Thomas: but these past days i've been getting emails and calls on debt companys
Thomas: which didn't make sense to me
Thomas: hmmm... so your feel comfortable giving out your personal passwords
Thomas: ?
Thomas: this is why I don't feel comfortable and confident to assure my funds with you guys at the moment
Thomas: I really felt this firm should be reliable in what they do
Thomas: based on BBB, and other various web sites
Thomas: passwords are suppose to be personal to an individual
Thomas: I would think your company would have a data base of records that is view in another method that doesn't use the individuals password
Thomas: I also don't recall you telling me about this as well
Terry: I am not giving them the password of my personal id but I am talking about the account that is created for me by the helping company.
Thomas: may I please have your managers email
Terry: Thomas, you do not recall as it has been always the case that you have written something and not ready to listen to me .
Terry: [email]alex@oakviewlaw.com[/email]
Thomas: I'm not trying to be rude but just think about this situation
Thomas: I understand that you guys want to help us out as much as possible
Thomas: but something really minor when it comes to password issues should be individual
Thomas: you should have a database of my information without the knowledge of my information
Thomas: in terms of passwords
Thomas: when you go to the hospital, bank, and etc you have a certain account number no one knows about until they enter it in
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Thomas: and there database will extract it
Terry: I have thought about the situation and thus wanted to help you as has been the case for other clients.
Thomas: I've been recieving misc emails and calls about debt settlement companys from others when I never signed up for anything, or gave them my information
Terry: We are here to help you and negotiate about your debt but not to extract your password.
Thomas: you also didn't mention this when my account was deleted the first time
Thomas: this is the 2nd time
Terry: You get emails and calls not becayse that your password is known , but for the reason that email is known.
Thomas: I believe that is false, I individual check my cookies and if anyone is scanning my computer i am warned by misc spams
Thomas: when you visit a web site you can dis allow web pages to extract your digital information. and also emails are not attached to my views as well
Terry: Thomas. please pick the call.
Thomas: I really do thank you for your help these past days but i will contact the manager to see this issue. There not point of going back and forth explaining what your trying to prove because this is a very important security issue, which gives me a red flag that this is a possible scam.
Thomas: I emailed you saying that I will get my cell phone tomorrow
Thomas: but thank you for your help.
Terry: I have left the message for you and thus you can decide if you would like to go for the program and even can send mail to the manager regarding this issue.
Terry: As i will be informing about this to him, so that necessary step is taken for the account.

I really hope that this post doesn't get locked, as well as deleted eventually. There has been many worries and concerns that the management has stated to me and I highly appreciate the concern, however I would just like to understand how the people actually feel. Thank you everyone that has read this.