login

Hi. I tried logging in but could not remember my password. I hit the key, "forgot password?" and it stated to check my email for how to activate a new password. I have tried that several times and am not receiving an email (I have checked the e-mail I typed in several times, and it's correct). I also tried signing in as a new user, but the e-mail address I entered is already signed up. What should I do? (PS - I do remember talking awhile back to a credit counselor). Thanks.