Debtconsolidationcare.com - the USA consumer forum

What to do when you are contacted by a debt collector

Date: Thu, 11/16/2006 - 19:33

Submitted by Sam Glover
on Thu, 11/16/2006 - 19:33

Posts: 161 Credits: [Donate]

Total Replies: 76


I'm new here, but I haven't seen a FAQ on this topic, so I thought I would put up a post on what to do when you are contacted by a debt collector.

First, a bit about me. I am a consumer attorney, and I spend about a third of my time suing debt collectors. I work in an office with four other consumer attorneys, and all of us sue debt collectors with at least part of our time. It's a fun job. I love what I do, I love my clients, and I love helping consumers.

Debt collection seems to be by far the most unsettling to consumers. It can be very very scary.

So here's the first rule: there are no generalizations. Anyone who says "all debt collectors are x or y" is wrong. I won't even admit that all debt collectors are jerks. It's a pretty icky job, from the sound of things, although I'm not sure that is agood excuse for their behavior.

Anyway, what should you do if you are contacted by a debt collector?

Here's the first thing, and keep this in mind: It's only money. Your situation is nowhere near as dire as the debt collectors most likely want you to think. You have some time to deal with this, so take the time and learn your rights.

There are a few good places to find that information. I try to provide good information on my blog (you can find the link in my profile). As a general rule, you can also find good information on your state's attorney general web site. I can't speak for other states, but Minnesota's AG web site is quite good (http://www.ag.state.mn.us/).

Okay, but you're on the phone. Find out who is calling you. Get a name. Get an address where you can contact them. Get a phone number to call them back. Take a lot of notes. Pete Barry has a great phone call log on his website.

Word: http://lawpoint.com/adobe_files/Collection%20Communications%20Log%20-%20Word%20Format.doc
PDF: http://lawpoint.com/adobe_files/Collection%20Communications%20Log%20-%20Adobe%20Format.pdf

Use it religiously. If you later end up in a lawsuit, your call log will be crucial. The same goes for recording. If you can record in you state, do it. Here is a guide to whether you can tape in your state: http://www.rcfp.org/taping and here is a general guide to taping: http://sjglover.com/files/taperecording.php

You can stop the phone calls, but only if you tell them in writing you do not want to be contacted by phone. They are not allowed to call you at work if you tell them not to. Tell them not to.

You have the right to have your debt verified. This is generally useless, but will at least stop the collection calls for a week or so. They will check their records, which probably say you owe the debt,

Stay as calm as possible. Like I said, this isn't the end of the world. You don't have to talk to them. Feel free to hang up the phone.

If they tell you they have filed a lawsuit, ask for the jurisdiction and court file number, and go check. If there really is a lawsuit, you have to deal with it. If there isn't, you've caught them in a lie.

What is the point? The fdcpa, or the Fair Debt Collection Practices Act. It governs everything debt collectors do. Any violation you can prove, ANY VIOLATION, entitles you to $1,000, plus actual damages, plus attorney fees. Actual damages include emotional distress, which is almost always an element in a debt collection lawsuit.

It is hard to find good consumer lawyers, but not that hard. Check http://naca.net/db.php3 for a good database of consumer lawyers.

If this seems biased towards a lawyer's point of view, it is. There isn't much you can do on your own. If you owe the debt, and you don't assert your rights against the debt collector, you will probably end up getting your wages garnished. So whether you do it yourself or find a lawyer, if you know a violation of the FDCPA has occurred, assert your rights.

Here's a copy, and it is pretty easy to read: http://www.ftc.gov/os/statutes/fdcpa/fdcpact.htm

I'll be around, and I'll answer specific question when I have time. Hope it helps.

Edit: Okay, I clicked to disable HTML and BBCode both, and those links still show up as hyperlinks. Mods: either remove the hyperlink and make them dead, or leave them be. These are useful links better than you will find on any government site.


Sam said earlier about process servers being tricky when serving you, like leaving it on the doorstep...

The other night my roommate told me some guy knocked on the door while I was at work, and he was asking questions about me. (I already gave my roommate a heads up that a process server might be coming...) My roommate told him "I don't live here, this is not my place, you will have to come back when the owner is here." The guy took down my roommates name, but did not hand him anything, and then left.

Low and behold, two days later I opened my mailbox and there was an envelope, hand-written, no return address. I opened it, and it was a copy of the summons. Did not even have the complaint with it or the actual court date when I should show up.

I assume that the process server took down my roommates name, and wrote down that he served it to my roommate, even though he didn't.

My question is, wouldn't that surmount to perjuring court documents? Does this create any cause of action against the process server for his negligence and derelict of duty?

I am going to the court date, but what should I tell the judge? Service was improper because they mailed it? Should I have my roommate ready as a witness that they didn't actually give him the papers?


lrhall41

Submitted by DebtCruncher on Sat, 12/09/2006 - 06:29

( Posts: 2293 | Credits: )


If you do go to court, just tell the judge what you said here. If this is a conciliation court case, there might be different service requirements. If this is a regular district court case, there probably isn't a "court date" at this point, but you could always call the court and ask for a hearing on a motion to dismiss. This is somewhat technical, and you will need to get into your jurisdiction's procedural rules, however.

Might as well make them observe the formalities. Depending on who the debt collector is, though, they will probably just re-serve the complaint properly. I often think it is better just to defend the lawsuit, but it really depends on the particulars of your situation. Sometimes I move to dismiss, and sometimes I don't.


lrhall41

Submitted by Sam Glover on Mon, 12/11/2006 - 11:13

( Posts: 161 | Credits: )


Debt Cruncher- I had a similiar experience with a process server. My son was in an apartmanet complex driveway turning right, some dip was on the wrong side of the road,my son hit his hubcap-the dip sued. The process server came to my door asked for my son,who is an adult, and I said he wasn't here, come back tomorrow. The next morning I went out to get the newspapper, and the summons was laying in the yard in a mud puddle!! Guess he threw it on the porch, my attorney took this info, but don't think anything became of it..KAren


lrhall41

Submitted by Bossy4455 on Mon, 12/11/2006 - 11:21

( Posts: 5854 | Credits: )


I had a situation 2 years ago when I was supposed to appear in court testifying against a drunk driver that hit a tree and left the scene of the accident. The driver kept saying he was a passenger and not the driver. Long story short, a process server left my summons to appear in court on my back door. It's not like I use my back door everyday. Why wouldn't he have used the front door? Needless to say, when I finally seen the summons on my back door, it was 1 week to late :evil:


lrhall41

Submitted by brownsugar on Mon, 12/11/2006 - 14:47

( Posts: 1389 | Credits: )


Thanks Sam.

I'm not trying to get out of defending myself in court, and I guess they probably would just serve it properly if I had it dismissed.

What gets me is, they violated the fdcpa; I threatened to sue them in the same letter that I disputed the debt and requested verification. They didn't bother sending me anything to verify the debt, just went right to court. And now they don't even do that right.

Anyway, I am keeping track of all (that I think) they are doing wrong, and will just show everything to the judge.


lrhall41

Submitted by DebtCruncher on Mon, 12/11/2006 - 15:37

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I had a law firm threaten to sue me over a $463 debt without being verified. It amazes me the lengths they will go to. I was a little nerve wracked but got over it. They have received my dv letter with the phone conversation typed it in. I can record in my state so the phone conversation was recorded. I get tired of being talked down to by some of these collectors. They haven't responded to my dv letter yet either.


lrhall41

Submitted by Cow & Chicken on Mon, 12/11/2006 - 17:36

( Posts: 3571 | Credits: )


Mr Glover, I was just contacted by Ted Smith from Cash Transfer Centers payment services. These individuals are an internet PDL company that is not licensed in the State of Washington. Mr Smith has threatened me that Cash Transfer Centers are now going to pursue me legally after I told him that I could not pay them in full on the 15th. Do you have any advice?


lrhall41

Submitted by on Wed, 12/13/2006 - 08:35

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I don't scare away easily, but I will not give individual advice over the internet.

There are several very good reasons for this. The main one is that I cannot hope to fully understand your situation this way. Call me old fashioned (there is no way I am old fashioned), but I need an opportunity to talk about the case with potential clients, as well as to see any documentation they may have.

Also, I am not a debt counselor, and I don't know a thing about helping people to get out of debt, about payday licensing (although maybe I should learn more about that), or settling debts with creditors, among other things I know nothing about. I sue debt collectors for violations of the fdcpa. I sue other people, too, but those are less relevant to this forum.

So with that in mind, ask away!


lrhall41

Submitted by Sam Glover on Wed, 12/13/2006 - 13:59

( Posts: 161 | Credits: )


Correct, Sam is doing valuable and professional posts that we common people cannot do. Let him be comfortable with what he is doing in general. He shouldn't be held accountable for anything if it turns wrong on that person due to lack of complete information.

If anyone wants to contact Sam on phone, see his signature. He has mentioned his site there.


lrhall41

Submitted by Flying Cats on Wed, 12/13/2006 - 15:40

( Posts: 479 | Credits: )


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lrhall41

Submitted by on Sun, 04/13/2008 - 22:01

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I've had CA's/ debt collectors call and I have asked for OFFICIAL names and phone numbers to call back, if need be. SOME of them have told me "they aren't obligated to give phone numbers, etc.". They say they will call ME back. If I ask questions, they 'beat around the bush' with them, etc. Very frustrating to deal with, at times.


lrhall41

Submitted by sdchargers_63 on Mon, 04/14/2008 - 04:06

( Posts: 1798 | Credits: )


--What to do when you are contacted by a debt collector--

You drop the attitude and get your checkbook and pay your debts like decent people do. You'll learn your lesson for sure after you lose in court and your wages are garnished, and your bank account and assets are attached. You can pay me now or a lot more later. You make the choice.


lrhall41

Submitted by on Tue, 04/15/2008 - 12:15

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Some vultures acquire or purchase debt for pennies on the dollar and then turn around and sue you for the full amount. You have every right to question the debt unlike the attitude displayed by "No Nonsense Collector." And her telling the poster to "lose the attitude" is like a case of the pot calling the kettle black. Suppose the debt isn't YOURS? Or, suppose you had credit card insurance to cover payment of the debt when you were unable to? Are you to merely just take out your checkbook and write out a check carte blanche to the vultures? I think not. You have certain rights - including the Statute of Limitations which you should verify for your particular state. Secondly, you have the Fair Debt Collection Practices Act (fdcpa) which you should consult and follow to the letter. To do nothing opens you up to whatever the vultures want to pick at. If you are wrong and owe the debt, ask for it go to mediation in court. Explain what you can afford to pay and what you cannot. A lot of times, old debts are settled for 1/3 to 1/2 of the original amount. But don't just take out your checkbook and write away your hard-earned money. Demand proof that you incurred the debt and proof of the last activity (last payment made or charge made) to the account so that you can check it against the Statute of Limitations for your state. Good luck. And don't rack up additional debt you can't afford in the future. Twice bitten.........a lesson learned.


lrhall41

Submitted by on Fri, 10/03/2008 - 11:53

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I've been contacted by a CA for an old debt twice recently. The reason I didn't want to do cease and desist because I still want to come up with a payment for delete settlement. However, it's getting annoying/frustrating. I have couple questions below:

I told them that I've sent a registered mail for a payment for delete settlement letter a long time ago. I never heard anything back. They said they never received my letter. They lied because the mail is registered.

The CA told me that if I don't pay my debt, it will appear in my credit report "forever". This is wrong and I know for sure this is wrong because depending on the record type, it will be deleted after a period of time vary from 5-10 years, correct?

The CA said that they can't do payment for delete, because deleting the collection record in my credit report is illegal and fraud. This is also wrong since lots of people in this forum were able to settle with payment for delete. Again, they lied, correct?

In summary, can I do anything about them lying to me? The first time they called, I argued back on the phone. The second time they called, I hung up after I caught them lying. I get very upset everytime I got off the phone with them. Though I really want to settle this debt, I wouldn't budge if they continued to give me the same attitude.

Should I write to them proving them lying to me and violating the fdcpa?


lrhall41

Submitted by cidister on Sun, 10/05/2008 - 05:08

( Posts: 11 | Credits: )


first welcome to the forum,second you should check your state laws in the case of recording calls.everything is conjecture without some form of proof.you said registered mail,is thatthe same as certified mail?still this sounds like a bottomfeeder.best to check those laws and resend the letter certifed mail return receipt.that green slip is your proof.again welcome and wecan help you here.


lrhall41

Submitted by paulmergel on Sun, 10/05/2008 - 05:15

( Posts: 15514 | Credits: )


Quote:

deleted after a period of time vary from 5-10 years, correct?


Reporting limit is 7.5 years from DOFD (Date of First Default - when you missed the first payment and never again brought the account current). Judgements and tax leins can appear longer.

Quote:

The CA said that they can't do payment for delete, because deleting the collection record in my credit report is illegal and fraud.


Most data furnishers by contract with the CRA's agree not to delete factual historical credit information. There are ways around this though. Non Disclosure agreements - they agree not to verify a dispute with the CRA's, resulting in a deletion due to no response. You have to word these correctly in order for them to be effective. Something like " Revealing the terms of this settlement to any agency, including the Credit Reporting Agencies , ie TU, EX and EQ, will make the violating party subject to a civil penalty of $10,000....or something like that.

As far as recourse for them lying...CA's lie as a standard practice of doing business. If you can get it on tape, then you might have some leverage to force them to agree to a PFD. If you can get them on some really eggregious violations, then you might have enough to sue them for fdcpa violations but with a $1000 max per action, it may not be worth the time and effort.


lrhall41

Submitted by NASCAR_Devil on Sun, 10/05/2008 - 17:28

( Posts: 4671 | Credits: )


Thanks so much paulmergel, nascardevil and a guest.

paulmergel, I will send them a certified mail again to prove that they did receive my letter the next time they call.

The guest :) (hope you'll come back) The CA is MCM (Midland Credit Managment). The first date of delinquency is 12/2004, so the debt is almost 4 years old. I know this debt is valid, should I still send them a DV letter? What is partial C&D?

nascardevil, thanks for giving me the correct info reg. the reporting date. With their permission, I will record the conversation next time they call. Also thanks for pointing out that I can reword my agreement letter. I will definitely do that before sending out another letter to them. I guess I can tell them to agree on a non-Disclosure agreement instead. This way I can dispute with the reporting bureaus and MCM will agree not verify my dispute, right?

Thanks so much! I've been working hard on cleaning up my credit report and this forum helps so much! I never knew about student loan rehabilitation 'til I check out the guides/poss here. Thanks all! Please do let me know if there's anything else I can do!


lrhall41

Submitted by cidister on Mon, 10/06/2008 - 11:16

( Posts: 11 | Credits: )


I asked for address of DC and they refused. Said they do not do things that way. Can they do that? I wanted to send money orders to them for payment and not give them any banking information. Do I have to do it their way or can I send them the money if I get their address. (Which I did on the web).


lrhall41

Submitted by on Wed, 07/29/2009 - 13:16

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