Who are you trying to contact? This is an open forum for people seeking and giving advice. Tell us who you are tying to reach and maybe we can help find some contact information for ya. Perhaps you googled the company and came across this site.

See the name of the company in your bank statement. Then, ask your bank manager to dispute the debit with the company. If you have papers of what you are saying is right, your bank may be able to fix it asap.