My experience with Allied Intersate

hi i'm new to this forum but after having what happened today to me i'm pretty shaken up and had to tell somebody my experience... so i googled allied interstate and came to this site somehow...how ironic that this company came up on a site that goes against collection agencies...well here goes my story...i had a school loan that was taken out about 5 years ago and i defaulted on it...the original lender was acs-education...didn't here anything from them because i moved a lot and i they didn't have my updated information...until all of a sudden a month ago i receive an huge envelope that didn't say who it was from...it was addressed to my work place didn't have my name on it so my manager opens it up and saw that it had my name within some of the papers that were behind the one with the address of the company that i work for...it was a pack of papers saying that allied interstate wanted to garnish my pay...so my manager gave the papers to me...i didn't really know what to do with it i didn't want to give it back to her because i was kind of embarrassed about people knowing about my debt..so i hung on to the package telling her i'll handle it...so i read through it and it basically said that they were going to garnish my pay and if the company didn't respond that they will sue my company so i was kind of scared...i really didn't want to get my company involved.. i also ignored it...couple weeks go by and my manager receives the same package again ...again not knowing what was inside she opens it because it was addressed to the company and not me...and read through it...and said we just received this again we should send this the the corporate office so they can handle all the paper work because it says that they can sue us...so she got a little scared to and we sent it the office...where the payroll department took care of it...now i'm really embarrassed because now people know of my debt situation...i also thought of it and said to myself well this would be nice because i just finished paying off my other debts and i really want to get out of this one so i was like this is actually a good idea because they'll just take it out of my pay so 2 weeks go by and i see that the payments are coming out of my paycheck which i thought was fine because im finally gonna pay this debt once and for all now that i'm more financially stable...here where it gets ugly...i never really received any statements so i wanted to check the balance after 2 weeks of pay just to see if the payments were really going to allied insurance so i remembered that i had the other package of papers that were sent to me the first time that i had saved and looked for some numbers or website that i can go to get my balance so i find a number on one of the papers that says allied interstate and a toll free number which was 800-790-0801 so i called it...this i what happens..an automated voice comes on saying please hold for the next representative doesn't even state what company i just dialed..so somebody finally comes on and i wait about 3 to 4 seconds for that person to say hi or something i get nothing...so i ended up speaking first say"hi i'm calling to check a balance on a loan that i'm paying through my check from work"the women doesn't even state her name or who's she's working for she replies by saying "can i have your ss#" so i give it to her and she replies back with a balance..and noticed that the balance had gone down from the payments...i replied back with "thank you" what happened next i couldn't even believe my ears...she started yelling at me saying that was rude of me to call and ask for my balance and that "your allowed to call for information but i can't get any of your information"and she continued on "how rude is that how freakin rude is that""i was going to help you but forget it now" and hangs up on me...if she wanted my information she should've just asked for it in the first place but she didn't ask for anything but my ss#...now i'm freaking out and even go up to my co-worker and started telling her what happened because i was in a state of shock what just happened and asked her "should i call them back to make a complaint"she said "I would"so i waited about 15 minutes and called the number back..what happened shocked me even more...i said"i just called a few minutes ago and talked to a women who just totally flipped out on me" he replies"you know what.. i heard the whole conversatation that was just rude of you to call in and ask for a balance" i was like " how is that rude i wanted to know my balance because i am paying this debt through my paycheck"...he said "this is paying your debt?" i said "what do you mean" then he says you should pay your debt the proper way by doing it voluntarily instead of involuntarily...i say to him " i thought that's what i was doing by paying the debt through my pay from work" and he said "no" "you should grow up and take responsibilty and learn how to pay off debts" i was shocked i couldn't believe what he was saying to me i thought i was doing the right thing by paying this debt by having it taken out of my check but i guess not and i got really confused and he kept yelling and me saying if i payed this you wouldn't be in this situation...and that by paying this through my wage through work was an awful choice...then he said"what do you want me to do about this call" i said i just trying to make a complaint about the other employee" and he just laughed at me and said that i was in the wrong...i just couldn't believe it and said to him "ok then what the right way"he says let me connect you with this other department...so he connected me and i spoke to another guy whos says that they are garnishing my wages and if i didn't want that to happen i can set up a payment plan...so thinking that the other way of paying wasn't the right way i decided to set up a payment plan...this guy was actually nice to me...so he ask for my information and my bank account information...and is suppose to have 250 dollars taken out automatically on friday i said ok and then 50 dollars every month automatically...so i agreed to it..and tells me to give him a number to my corporate office so he can tell them not to garnish my pay anymore...so i did and i said thanks for helping me out and continued to tell him that i don't know why those other people were yelling at me...but he didn't respond to it and i just said thank you and left it at that...after all that i was still shaken up from what happened with the 2 other people...i still am just writing this...please anybody respond to this experience because i don't think i did anything wrong and was already willing to pay this debt...and i still am but i can't believe that they just snapped on me like that...after paying them money through my wages...is paying it that way the wrong way ..what's the difference... if anything they were getting more money by taking it out that way then they are making me pay 50 bucks a month...any advice would be helpful i know this was long but i had to tell somebody...please help