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EZ Pay Day Cash

Date: Fri, 04/27/2007 - 07:00

Submitted by wellsfamily1604
on Fri, 04/27/2007 - 07:00

Posts: 39 Credits: [Donate]

Total Replies: 8


UGHHHH, I COULD SCREAM. If I weren't at work, I would have probably already punched a wall.

I check my bank account this morning and after sending 2 emails to EZ Pay Day Cash yesterday revoking their right to debit in any form/fashion and requesting my account only be marked PIF, that I wasn't even requesting a refund (even though they owe me one). They debit my checking account for $162.50 and then I get a bank fee bcs. I don't have funds to cover it, so now I am in the hole AGAIN for $150.

So, I call and get a girl named Tiffany (she had a really bad accent and sounded like she made the name up). But she asked for my info and then told me that I didn't have an account with them. I asked her if I didn't have an account with them why did they debit my checking account for $162.50? She stated "It is impossible for us to debit your checking account if you do not have an account with us. If you want to call back in 2 hours, you can speak with Travis.". I said I would like to speak with your manager, she said she was the only person there for 2 hours, that the manager would be in then.

So, I wait 5 minutes (bcs. I had to get up and walk off before I punched my computer screen) and I call back. Funny, a guy answers the phone, hmm, didn't think anyone would be there for 2 hours... I ask him his name, he says Ken. I told him I just got off the phone with another rep and she said she would be the only one there for 2 hours. He said he decided to come in early. LMAO, okay, WTFE. He then puts me on hold for 8 minutes (I'm assuming talking to the other rep to find out why I was calling). Then came back and said to call back in a few minutes, the system was slow. I asked him if he was a manager, he said no, the manager wouldn't be in for AT LEAST ANOTHER 3 OR 4 HOURS. I said, the other rep told me 2. He said oh no, it will be more like 3 or 4. So I said if I call back in 4 hours, he will be there, he said he comes and goes so he doesn't know. I said fine, whats the managers name, he said Dan. I said whats his employee ID, he said he is the only Dan there, I said what is your employee ID, he said he was the only Ken there. I said you have to have an employee ID in order to get paid, he said it was none of my business how he got paid. So Ken's extension is 123 and Dan's extension is 111.

So I send a LOVELY email to them and told them they needed to refund my $192.50 to mark my account PIF and that I was going to report them to the BBB and also the AGO.

Okay, thanks for letting me vent, I feel a little better, although the people here probably think I am physco since I got up after I hung up with her and said I'm glad I don't know where she is. Ha ha ha, okay so yea, thats a little physco. But I really could kick someone's butt right now.


Just so you know - ACH transactions are usually put in a few days before the actual transaction date. So the debit was already in process when you revoked your authorization. Generally speaking they need at least 3 days . . . .

If I were you I would be calling EZ payday cash every chance I get and just bugging them. No manager? Right . . . . It's obvious they are lying to you.

But on the bright side, maybe they've marked you PIF, and that's why your account isn't showing . . . .


lrhall41

Submitted by goudah2424 on Fri, 04/27/2007 - 07:16

( Posts: 7935 | Credits: )


I had been calling every 5 minutes and only getting those two reps. But they did "finally find my account" and according to Tiffany, something was wrong with the system when I claimed Fraud like Leah said.

Thanks goud, I didn't know about the 3 day thing!


lrhall41

Submitted by wellsfamily1604 on Fri, 04/27/2007 - 07:26

( Posts: 39 | Credits: )


[quote]I am forwarding this information to you. I am requesting a refund of $192.50 and my account be marked in PIF. According the Texas State Laws, you have been overcharging me by quite some bit. I am only asking a refund for the $192.50 and not on the fees you charged me on my first loan (last year).

Please send the $192.50 plus a letter stating the account has been paid in full to the following address:

removed
ADDRESS

I need a response by Monday, April 30th. Your quick response and cooperation would be appreciated.

Thank you,
removed


----- Forwarded Message ----
From: S Wells
To: S Wells ; support(at)ezpaydaycash.com
Sent: Friday, April 27, 2007 8:47:54 AM
Subject: Re: Loan Documents


I had my account debited for $162.50 after revoked your rights to do so yesterday. I called your number and spoke with a lady named Tiffany who stated she was the only person there and I could call back and speak with Travis. She could not find any information and stated "It is impossible for us to debit your bank account if you do not have an account with us". She stated there would not be anyone else there for the next 2 hours.

I called back 5 minutes later and spoke with a man named Ken. He then informed me the manager would not be there for at least 3 or 4 hours. He placed me on hold (for 8 minutes) after I told him I revoked your rights to debit my account and you still pulled out $162.50. He then came back to the phone and stated the systems are busy and to call back later. He gave me his Managers Name, Dan at extension 111 and told me to call him back in 3 or 4 hours.

I am requesting the $162.50 refund plus the $30 overdraft fee you caused on my bank account. I am also requesting my account be marked PIF. I will be contacting the BBB and will be filing another complaint with the Attorney General's Office.

Please send the $192.50 plus a letter stating the account has been paid in full to the following address:

removed
ADDRESS

I need a response by Monday, April 30th. Your quick response and cooperation would be appreciated.

Thank you,
removed[/quote]


lrhall41

Submitted by wellsfamily1604 on Fri, 04/27/2007 - 07:36

( Posts: 39 | Credits: )