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Legal? Not a typical story

Date: Fri, 08/03/2007 - 17:48

Submitted by anonymous
on Fri, 08/03/2007 - 17:48

Posts: 202330 Credits: [Donate]

Total Replies: 10


Hello, first off let me say that I use to be from the dark side. I was a collections agent for a large bank. That was up until today. I was very good at my job, and very customer service oriented, I did not use harsh language or tactics that I always hear about. In fact I had many letters framed on my office walls from customer thanking me for the help. However as I said earlier I was called into an office and my supervisor and someone whom claimed was a VP, said they had to let me go. The reason was that I recommended to too many clients to seek out legal advice or use of a CCCS if all possibilities had been exhausted that the bank could provide.

After a lengthy discussion they gave me a final paycheck and a letter of recommendation. However does anyone know if this is legal? Can a bank fire you for telling clients to seek legal or CCCS advice?


I'm wondering if the statement "employee shall not, in the course of their duties, recommend any client of the employer to seek credit counseling or other such services in lieu of payment of their debt to the bank"...or something like that.

If there was no clear-cut rule saying you couldn't do that, I think you might have something to work with. The only other thing that might come into play would be if you were considered an "at-will" employee.

Our member, Finsfan, works in HR...hopefully she'll be along soon - she would have an interesting take on this, I'm sure.


lrhall41

Submitted by SUEBEEHONEY70 on Sat, 08/04/2007 - 05:21

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I am so sorry that his happened to you. Unfortunately you were only doing a positive thing for your customers and it backfired on you. You need to contact an employment attorney beccause I don't think that is right.

How long did you work there? Well one good thing you can look at is they did you give a you a letter of recommendation, although that won't put food on your table at least it is a positive thing for your next job interview.

Keep us posted and others will be along to leave there advice.

ladybug


lrhall41

Submitted by ladybug on Fri, 08/24/2007 - 06:56

( Posts: 2753 | Credits: )


Quote:

Can a bank fire you for telling clients to seek legal or CCCS advice?


Yes. You can be fired if the employer thinks you are not acting in THEIR best interest (there are many reasons you may be fired, a couple that you may not be fired for--race/gender/etc...). You may have grounds to sue IF you can get an atty to prove the existence of an implied contract. You have no recourse with a governmental agency (your state labor board, or the DOL, for example).

File for unemployment, and start your job search pronto.


lrhall41

Submitted by Morningstar on Fri, 08/24/2007 - 15:49

( Posts: 1633 | Credits: )


Yeah if you worked for a state agency and they fired you good luck on finding an attorney in your area that would even want to touch that.

You would probably have to hire an attorney in a different town or even state that is licensed to practice law in your state. Been there and done that already.:(

But do as Morningstarr stated and start collecting unemployment and look for a different and better job.

ladybug


lrhall41

Submitted by ladybug on Sun, 08/26/2007 - 21:07

( Posts: 2753 | Credits: )


thanks everyone for your kind words. I am back at the bank they called me this Tuesday. It turns out that kind words, and supportive collector gets higher results than a scare tactic one. They paid for the whole month I was gone, and never mention anything about why I was fired in the first place. They said just keep doing what you are doing.

When I came back I saw why they wanted me back. Recovery rate had dropped 15% and the repo rate had jump up 5%. If anyone knows the bank doesn't want your things they want you pay. Even if that means dealing with a CCCS, the cost to repo, sell, and paperwork is alot more than a 25% decrease on a monthly payment.


lrhall41

Submitted by on Fri, 09/07/2007 - 12:01

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