My Bank of America Story
Date: Wed, 10/31/2007 - 06:23
Move ahead to Tuesday morning, sure enough the check cleared and sure enough there would be NSF fees on the acct. So I called cust serv once again and the gentleman once again stated the NSF fees would be refunded the next morning after they posted but he went ahead and refunded my stop payment fee.
Now here we are Wednesday morning, and I call customer service who states of course NO we cannot refund your fees because YOU put a stop payment on the wrong check #. Okay so now my blood begins to boil, "let me speak to your supervisor please" So of course now I get some foreign national who stated once again that it was MY FAULT and the NSF fees would not be refunded. OK so I am one step away from using profanity and screaming at this person. I keep stating to him that TWO people told me these fees would be refunded and I did not hear anything about the wrong check # until this morning. He WOULD NOT budge off the no refund so I ask him to transfer to his supervisor and he states " SHE IS NOT AVAILABLE" oh no you did not go THERE, now I am really pissed so I calmly (ahem yeah right) ask him for the corporate phone # and this idiot states to me that he does not have a corporate # but could give me the address.
Now folks I did not just fall off the turnip truck, I WORK in a call center and I know how operations function. So I basically tell him he is a liar and that I will not stop until I get these fees refunded.
So of course being internet savy I google BOA corp # and sure enough found someones BLOG and there was a Executive Customer Service # 1-704-386-5687 Bank of America. Apparently I am not the only one BOA screws over. Anyhow I spoke with a very nice (of course she was) lady (Anna) who listened to me
**** ( I hate when people call me and
****about stuff) and then refunded my
$175 in NSF fees.
Folks don't stop until you get what you need in life, bark up every tree until Big Brother realizes he can't mess with you and get away with it
[color=Red]****Adult term removed - Jason[/color]
Quote:So of course now I get some foreign national I am sorr
Quote:
So of course now I get some foreign national |
I am sorry to hear about your situation, but why make comments like this? How is someones citizenship status relevant to your situation? I find this highly offensive and not a material comment to your issue with BofA.
that is narrow thinking...
I made the comment because HE was a foreign national and I am no
I made the comment because HE was a foreign national and I am not the only one on this website who is tired of getting people on a customer service line who you cannot understand and think they are Gods gift to the American way of life. If that is narrow thinking then so be it, I am narrow as a freaking 2 X 4. Content Edited by Goudah. Personal Attacks not allowed per the Terms of Service of this site.
OK--this is stopping now-no more comments, except on debt or cre
OK--this is stopping now-no more comments, except on debt or credit problesm..We do not tolerate personal attacks on people in this forum.
Everyone is welcome to post here, however, attacks, etc., are taken at a zero tolerance policy.
If you have questons, or comments, please remember this..karen
You are welcome- I am so tired of having to say and do this, and
You are welcome- I am so tired of having to say and do this, and all the negative.
I am here to give back what I have been given from this forum. We should all be here for one common bond- to get out of debt and to help others-not to be snide,rude or short with others.
No on here is better than the other. We are all equals-
Now, I am getting back to what I come here for- to help others-
karen
I edited out the attacks. There is really no reason for them.
I edited out the attacks. There is really no reason for them.
HT07 - I understand what you were saying, and why you reacted as you did. I don't think you meant it quite how it was taken, more as a comment about the outsourcing of customer service to foreign countries then anything to do with racism. But personal attacks are not allowed, and if they continue you could get banned. Opinions are wonderful, attacks aren't. Just keep it clean and you will be welcomed.
I also agree and understand how many people could take the "foriegn national" comment as an insult. It goes both ways.
Um lets see, do I really care if I am banned, UM NOOOO, if you s
Um lets see, do I really care if I am banned, UM NOOOO, if you see I post sproadically on this site. I wanted to share a success story and once again it turned into a slam against me, so please bann me, you know what JUST DELETE my acct while your at it, WHATEVER no wonder you people stay in debt
HT07 - it's ok. I'm with you on the whole outsourcing issue. I h
HT07 - it's ok. I'm with you on the whole outsourcing issue. I have a job because our customers would not stand to talk to someone in a foreign country. And yes - many of the techs you deal with from a far away land have a very condescending attitude. So maybe VBM had some personal feeling about your statement of "foreign national", but I actually like that reference, for the main reason that is is highly NOT offensive. I have read some pretty vile words regarding techs from out of the country all across this forum.
And VBM - in all honesty, I think his statement is very relevant to the situation. I find the outsourced customer service to do everything BUT provide service. They are ill trained and basically just don't give a crap, causing more frustrations for the consumer.
ht07, i know that you are upset over the rules, but just as ever
ht07, i know that you are upset over the rules, but just as everything in life you just have to follow the rules. we are very happy that you did have success on solving your problem, but it's just that we have different people of different nationalities here and no one wants to be insulted just because they are different from you. in case you may not know, some people speak with accents and that doesn't mean that they are not americans. i have a southern accent and when i lived in california, people looked at me so strangely when i talked and made fun of me. also, i lived in an all white community and i am black so you know that i looked like a fly in a bowl of potatoes. the place that i worked at never hired a black person before, and they treated me like crap at first, but you know what? they started hiring more minorities because i proved that even though i talked and looked differently i was a good person. sometimes i get upset when i talk to someone with an accent because i can't understand them but i think about myself and how some people can't understand me and i just try to be patient. we welcome you to the forum and we are proud of you, and just because we don't agree we are friends and have agreed to disagree. i hope i have not bored you and i know i get off the subject, but i just had to get this off my chest. let me give you one of my :hug: and come back and visit. we would love to be there for you during your successes and setback. :)
love you always
granny
Quote:A foreign national is a person present in a country who do
Quote:
A foreign national is a person present in a country who does not currently have the right to permanent residency of that country. |
can someone tell me how this definition above has to do with outsourcing or offshoring? Because pointing out that someone is a foreign national makes them dumb? did they tell you that they were a foreign national? What I took offense to was that it was a presumption "probably" based on an accent.
True, VBM. I think, though, that he used "foreign national" as o
True, VBM. I think, though, that he used "foreign national" as opposed to using one of the many rude, racial slurs that can be used to reference another nationality.
Trust me - being in the computer business as long as I have, not only have I lost my job from it being sent overseas, not only have I had to call them and try and get them to understand the basics of computers, but I have called as a consumer and realized that the rep on the other end does not possess the technical skill or people skills to do the job.
When I worked for Sprint, we did have many off shore customer service reps. SOOOOOOO many customers would call in for the 4th or 5th time and finally get someone who was based in the US and would actually fix their problem instead of being rude or making very little attempt to resolve.
Now, where I work we do have a wide mix of nationalities, and all are pretty decent techs, both people skill and tech-wise. I think a long time spent in the US, working in a US company in a US work environment has set that level of service in each one of us - those born here, or in the south, or the west, or out of the country. It's the work ethic of this country. It's how we teach people to work. Granted - there are some bad eggs. Every company has those. They cannot be avoided. But the great majority care about the person across the counter or on the phone.
I work for a large bank and one of my jobs is to analyze risk wi
I work for a large bank and one of my jobs is to analyze risk with offshoring. I fully understand the service level issues.
If someone is going to use the term "foreign national", use it in the context for which it belongs...definition above.
Sure, I can "appreciate" the non-use of blantant racial slurs, but why go there at all??
With my experience, the fact that he had to deal with a person t
With my experience, the fact that he had to deal with a person that was ill-equipped to handle his situation made it even more of a bother to him. And considering the numerous horror story of outsourcing of customer service, he just put 2 and 2 together. Hell - I would have done the same.
If not "foreign national", what term do you think he should have used?
If he had called and spoke with me, he would have been fixed first time. :)
Sorry to pop in here,but why use a term at all to describe anoth
Sorry to pop in here,but why use a term at all to describe another human being. I think the word person would have been enough.
True - he could have used that. I believe, again, he just made a
True - he could have used that. I believe, again, he just made a determination of whom he was speaking with and made a note of that. And I think it does play a vital part in his story.
I think the whole PC thing in regard to what he said is a little too much. HT made the comment in a very considerate way. If you would like me to link to other threads that we not so kind, I will.
Thank you Kash and thank you Granny. You are right, people are p
Thank you Kash and thank you Granny. You are right, people are people.
Trying to prove that other people are "meaner" Jeff, by linking this to other threads does nothing.
Have a nice day.
Hmm I also have been sent to customer service numbers where I co
Hmm I also have been sent to customer service numbers where I could not understand the person attempting to help me or they could not understand me. It does turn into a very viscious circle.
BUT with some paitence(which is very hard for me) and politness you can work through about anything...It is frustrating soooo soo frustating, however not the end of world. They were hired to do a job just like anyone else. As the saying goes " don't kill the messenger." And no reason to put them down no matter how angry or frustating it is.
HT I am very happy for you that it worked out and i agree..you can not back down in situations like that. But name calling reflects back on you more than the one you are calling names.
Quote:Trying to prove that other people are "meaner" Jeff, by li
Quote:
Trying to prove that other people are "meaner" Jeff, by linking this to other threads does nothing. |
And you mean what by that? Maybe HT should have said he had dealt with a "camel jockey" or a "towel head".
And you never answered my question: what would have been a better reference? Also - I still do not follow your belief that the nationality of the person does not matter in this.
People are not people, unfortunately. Some people are rude, some are kind, some are caring and some are cruel. It's a sad world we live in sometimes. You get a better report with a person when you work with them instead of ignore and talk down to them. HT certainly didn't get any respect from this "customer care representative".
My only issue with this whole thread was when personal attacks w
My only issue with this whole thread was when personal attacks were made. As long as it's within the rules of the site, debate is great.
Just because people disagree about a term used isn't really a reason to start drama on the site. Take it to PM if you have a problem with someone, don't make it public, please.
Quote:And you never answered my question: what would have been a
Quote:
And you never answered my question: what would have been a better reference? Also - I still do not follow your belief that the nationality of the person does not matter in this. |
:lol: He took the time to get eveyone elses name except for the foreign national. A better reference-how about the persons name or just a "person".
Well, maybe one of you can call me, listen to MY acccent and then call me a foreign national and try to figure out my nationality.
Nobody asked you to follow anything Jeff....as a Mod, I am surprised to see you continuing to go along with this.
As I said before, have a nice day.
Who's starting drama??? It's called a discussion. I think th
Who's starting drama??? It's called a discussion.
I think the editing of HT's attack was warranted. I do not have an issue with that. I am glad you fixed that, cuz if you didn't, I would ahve. My question is that HT got jumped on because somehow the use of "foreign national" is offensive. He used it to simply state that he had to deal with a rude rep from offshore.
Being a mod has nothing to do with it. I am a member first. And
Being a mod has nothing to do with it. I am a member first. And if I feel like supporting another member, I will.
He assumed he was offshore. Let's sue him for that, shall we?
He assumed he was offshore. Let's sue him for that, shall we?
This is not going anywhere. I'm locking this thread.
This is not going anywhere. I'm locking this thread.
Politically correct repost of first message: Okay I put a s
Politically correct repost of first message:
Okay I put a stop payment on a person that lives in Czechoslovakia on Monday but the automated reply was that if it was presented that not daytime it could possibly clear. So called customer service # and spoke with someone in person who stated yes that it could clear but any NSF fees resulting from this would be refunded. No PROBLEMO!
Move ahead to Tuesday not nightime, sure enough the check cleared and sure enough there would be NSF fees on the acct. So I called cust serv once again and the person that was not a female once again stated the NSF fees would be refunded the next morning after they posted but he went ahead and refunded my stop payment fee.
Now here we are Wednesday not nightime, and I call customer service who states of course NO we cannot refund your fees because YOU put a stop payment on the wrong check #. Okay so now my blood begins to boil, "let me speak to your supervisor please" So of course now I get some person that I had a tough time understanding because he/she spoke with an accent who stated once again that it was MY FAULT and the NSF fees would not be refunded. OK so I am one step away from using profanity and screaming at this person. I keep stating to him that TWO people told me these fees would be refunded and I did not hear anything about the wrong check # until this morning. He WOULD NOT budge off the no refund so I ask him to transfer to his supervisor and he states " SHE IS NOT AVAILABLE" oh no you did not go THERE, now I am really pissed so I calmly (ahem yeah right) ask him for the corporate phone # and this frustrating person states to me that he does not have a corporate # but could give me the address.
Now folks I did not just fall off the vegetable transportation vehicle, I WORK in a call center and I know how operations function. So I basically tell him he is speaking to me with words I think are false and that I will not stop until I get these fees refunded.
So of course being internet savy I use a internet search engine BOA corp # and sure enough found someones BLOG and there was a Executive Customer Service # 1-704-386-5687 Bank of America. Apparently I am not the only one BOA screws over. Anyhow I spoke with a very nice (of course she was) lady (Anna) who listened to me female dog ( I hate when people call me and female dog about stuff) and then refunded my
$175 in NSF fees.
Folks don't stop until you get what you need in life, bark up every tree until main character of the George Orwell book "1984" realizes he can't mess with you and get away with it