Ongoing saga with Clearwire
Date: Sun, 11/18/2007 - 18:31
Well I am pissed but at an apparent dead end. I posted about this stupid company before, but here is a recap:
I moved, did not get adequate service so cancelled service. The rep asked if I wanted a tech to come out, but I said no, why bother, it’s a weak signal, not broken. She did –not- tell me that by declining a tech man to come out I would be slapped with any charge, other then the early cancellation fee, which I argued over since we did not get good service, she said ‘its in the contract’ blah blah so they went ahead and charged me $190.00 early cancellation fee because in the contract it states that if you move, they no longer guarantee service. Now here is the rub..I –never- agreed to these terms! When the guy came out to install the modem and software he clicked all the ‘I agree’ buttons. I wrote Clearwire a letter stating this and got a BS response saying that since I was letting him install the stuff, I was allowing him to ‘agree’ for me. I still think that is BS.
Well so I make a BBB complaint and it goes back and forth, but they still insist everything is on my end and I owe this bogus charge. The BBB finally determines that it is resolved, but noted I am not satisfied. Well, DUH!
So now what can I do? I hit a wall. I absolutely refuse to pay this bogus charge! The account will go to a collector sooner or later and then it will get reported to my credit reports, but I don’t know what to do!
Anyone have any ideas where I can go from here?
I moved, did not get adequate service so cancelled service. The rep asked if I wanted a tech to come out, but I said no, why bother, it’s a weak signal, not broken. She did –not- tell me that by declining a tech man to come out I would be slapped with any charge, other then the early cancellation fee, which I argued over since we did not get good service, she said ‘its in the contract’ blah blah so they went ahead and charged me $190.00 early cancellation fee because in the contract it states that if you move, they no longer guarantee service. Now here is the rub..I –never- agreed to these terms! When the guy came out to install the modem and software he clicked all the ‘I agree’ buttons. I wrote Clearwire a letter stating this and got a BS response saying that since I was letting him install the stuff, I was allowing him to ‘agree’ for me. I still think that is BS.
Well so I make a BBB complaint and it goes back and forth, but they still insist everything is on my end and I owe this bogus charge. The BBB finally determines that it is resolved, but noted I am not satisfied. Well, DUH!
So now what can I do? I hit a wall. I absolutely refuse to pay this bogus charge! The account will go to a collector sooner or later and then it will get reported to my credit reports, but I don’t know what to do!
Anyone have any ideas where I can go from here?
I think if it were me I would be contacting a consumer attorney
I think if it were me I would be contacting a consumer attorney for advice on this one. That's bs that guy did that. Did you file a complaint with the FTC?
ladybug
Gather up all your documentation and make two complaints. One to
Gather up all your documentation and make two complaints. One to the Federal Communications Commission and one to the Consumer Protection division of your Attorney General.
