BBB Response US Fast Cash
Date: Thu, 05/08/2008 - 06:46
COMPLAINT ACTIVITY REPORT Better Business Bureau Serving Eastern Oklahoma
Consumer Info: Business Info: USFastcash
198 South Eights Tribes Trail
Miami, OK 74355
800 640-1295
Location Involved: (Same as above)
Consumer's Original Complaint :
US FAST CASH is an illegal pay day loan lender in the state of michigan. my checking account is currently being debited every 7 days by usfast cash. I borrowed $300 from them and have paid back $270 and am willing to pay them the remaining $30 but they will not accept it, they said I have a balance of $585.
Consumer's Desired Resolution:
To stop debiting my checking account or making any other collection attempts and accept the $30 as payment in full for this illegal account in the state of michigan.
BBB Processing
04/25/2008 web BBB Complaint Received by BBB
04/28/2008 Dan BBB Complaint Validated by BBB Operator
04/28/2008 Otto EMAIL Send Acknowledgement to Consumer
04/28/2008 Otto EMAIL Inform Business of Complaint
05/07/2008 WEB BBB RECEIVE BUSINESS RESPONSE : May 7, 2008
Better Business Bureau
Dan Wade
RE: Case#
Mr. Wade:
At the time of the application the terms and conditions were presented and she had the opportunity to print them at that time. She had to answer a question whether she understood the terms before we could even receive the application to process. In addition a confirmation email, and an approval email were sent to the same email address provided to the BBB. These 2 emails had all the terms once more, and all of our contact info, fax, phone, and website.
In addition, there was a 48-hour time frame the customer could cancel the agreement without incurring a fee. Before each debit we sent an account summary, which explained the terms once more, and all of the options for repayment. This form was emailed at least 10 days before each debit; it also included our customer service number to ask any additional questions. We also have a direct email link on our website to answer any inquiries. If the customer had wanted to avoid additional fees, they needed to pay the full amount due on the first debit due date, which was in the original contract, as well as the account summary emailed to the customer very shortly after the funds were placed in their own account, for their own use, at their request.
We have asked for all collections to cease at this time, and we will offer this customer a one-time settlement offer on the account, as a courtesy only. The current balance is $585.00; we will reduce this balance to $120.00 until 05/16/08 only. SHE AGREED TO PAY 390.00 THEN REVOKED AUTHORIZATION, AND ONLY PAID 270.00 TOWARD ORIGINAL AGREED AMOUNT.
This must be paid via Moneygram, instructions as follows: NO OTHER PAYMENT OPTION WILL BE ALLOWED FOR THIS SETTLEMENT.
Moneygram: (available at most Wal-mart's)
Pay to: USFastCash
Receive Code: 4307
City/State: Miami, OK
Account: 114848093
If the reduced balance is not paid by this date, the account will continue per the contract signed, for the full amount due.
Thank you for your time and consideration in this matter.
Respectfully,
Compliance Department
CC/File
05/07/2008 Dan EMAIL Forward Business response to Consumer
Any suggestions on what I should do? They are so full of crap why doesn't any one address the fact that they are illegal I just don't understand. I thought I might accept the offer but pay it in 2 seperate payments of $60 by money order only because I am not willing to send anything moneygram or western union. all opinions welcome.
Consumer Info: Business Info: USFastcash
198 South Eights Tribes Trail
Miami, OK 74355
800 640-1295
Location Involved: (Same as above)
Consumer's Original Complaint :
US FAST CASH is an illegal pay day loan lender in the state of michigan. my checking account is currently being debited every 7 days by usfast cash. I borrowed $300 from them and have paid back $270 and am willing to pay them the remaining $30 but they will not accept it, they said I have a balance of $585.
Consumer's Desired Resolution:
To stop debiting my checking account or making any other collection attempts and accept the $30 as payment in full for this illegal account in the state of michigan.
BBB Processing
04/25/2008 web BBB Complaint Received by BBB
04/28/2008 Dan BBB Complaint Validated by BBB Operator
04/28/2008 Otto EMAIL Send Acknowledgement to Consumer
04/28/2008 Otto EMAIL Inform Business of Complaint
05/07/2008 WEB BBB RECEIVE BUSINESS RESPONSE : May 7, 2008
Better Business Bureau
Dan Wade
RE: Case#
Mr. Wade:
At the time of the application the terms and conditions were presented and she had the opportunity to print them at that time. She had to answer a question whether she understood the terms before we could even receive the application to process. In addition a confirmation email, and an approval email were sent to the same email address provided to the BBB. These 2 emails had all the terms once more, and all of our contact info, fax, phone, and website.
In addition, there was a 48-hour time frame the customer could cancel the agreement without incurring a fee. Before each debit we sent an account summary, which explained the terms once more, and all of the options for repayment. This form was emailed at least 10 days before each debit; it also included our customer service number to ask any additional questions. We also have a direct email link on our website to answer any inquiries. If the customer had wanted to avoid additional fees, they needed to pay the full amount due on the first debit due date, which was in the original contract, as well as the account summary emailed to the customer very shortly after the funds were placed in their own account, for their own use, at their request.
We have asked for all collections to cease at this time, and we will offer this customer a one-time settlement offer on the account, as a courtesy only. The current balance is $585.00; we will reduce this balance to $120.00 until 05/16/08 only. SHE AGREED TO PAY 390.00 THEN REVOKED AUTHORIZATION, AND ONLY PAID 270.00 TOWARD ORIGINAL AGREED AMOUNT.
This must be paid via Moneygram, instructions as follows: NO OTHER PAYMENT OPTION WILL BE ALLOWED FOR THIS SETTLEMENT.
Moneygram: (available at most Wal-mart's)
Pay to: USFastCash
Receive Code: 4307
City/State: Miami, OK
Account: 114848093
If the reduced balance is not paid by this date, the account will continue per the contract signed, for the full amount due.
Thank you for your time and consideration in this matter.
Respectfully,
Compliance Department
CC/File
05/07/2008 Dan EMAIL Forward Business response to Consumer
Any suggestions on what I should do? They are so full of crap why doesn't any one address the fact that they are illegal I just don't understand. I thought I might accept the offer but pay it in 2 seperate payments of $60 by money order only because I am not willing to send anything moneygram or western union. all opinions welcome.
reply
you did file AG complaints,if not do so asap. the BBB works sometimes but not all the time,file with your state AG as well as the ok AG.they are illegal and lie out of there backsides.keep at them with you AG.they will back down once they realize you are not going to back down.
Call Intercept EFT. They process for UFC. Also call Bremer Ba
Call Intercept EFT. They process for UFC. Also call Bremer Bank. They originate the loans for them. Dont' wait. Do it now.
I contacted Intercept about a week or 2 ago about UFC debiting m
I contacted Intercept about a week or 2 ago about UFC debiting my checking account and I was told that I would have to contact my bank or UFC, they were of no help with that situation(bank finally closed account).
Did you let UFC know that you spoke with Intercept? You need to
Did you let UFC know that you spoke with Intercept? You need to send an email informing of such. They need to know that they have been reported.