Question about letters to the BBB

Yes, you are required to file your complaint with your state's Attorney General Office

You can find the completed form in the following link: -
http://occ.dc.gov/occ/frames.asp?doc=/occ/lib/occ/false_claims_web_link_info.pdf

You can file your BBB complaint to the following link: -
https://odr.bbb.org/odrweb/public/GetStarted.aspx

You can also file your complaint to Federal Trade Commission (FTC): -
https://www.ftccomplaintassistant.gov/

I've alread done that. I was asking about the BBB.

BBB complaints would also be filed where the business is located.

Thanks! That was my confusion.

I had that happen to me a couple of times when I filed my complaints. I think it probably is pretty normal for it to happen.