i want my money back.

Date: Wed, 04/22/2009 - 09:26

Submitted by anonymous
on Wed, 04/22/2009 - 09:26

Posts: 202330 Credits: [Donate]

Total Replies: 2

I am paying off a debt to Time Warner Cable through CBA. I callled and made a payment the day befoore it was due, now guess what, they double took my money and now I am fiighting to have it returned to my account. It was supposed to take only 3 days for reveersal, it's almost a week later and my other bills can't be paid. For those of you that work for the Hayward,. CA office, what else can I do to get my money refunded to me. I am tired of talking to these voices that sound recorded and rehearsed for the answer I need to know. I will start posting names on this site if I continue to be pissed off. I wish I had found this site before I gave them my credit card.

You should immediately talk to your bank and have them reverse i

You should immediately talk to your bank and have them reverse it.

lrhall41

Submitted by SOAPLADY on Wed, 04/22/2009 - 09:34

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Absolutely, go to your bank and fill out an affidavit of unautho

Absolutely, go to your bank and fill out an affidavit of unauthorized ACH. The reason being, CBA took the payment out of your account twice. Were both payments for the same amount? If so, this should be painfully obvious to your bank what happened. Don't let your bank try telling you to deal with the CA regarding the extra payment, as they more than likely will. You need to go into a branch to do this, don't do it over the phone with customer service, and do not leave until you have filled one out. Also, don't let them try telling you to place a stop payment, as they will probably try doing this too.

Make sure you fill out an Affidavit of Unauthorized ACH. The reason being a duplicate payment was made in error. You made a payment, then the CA took another payment out.

lrhall41

Submitted by FloridaRon on Wed, 04/22/2009 - 10:28

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