Terms Of Service (Hotels)
Date: Thu, 05/07/2009 - 11:04
Long story short, we booked a Hotel online for Fri & Sat. in Jackson Hole Wyoming, last night. Today, a sort of emergency came up and we can't go! So, I called to cancel reservations and learned we are responsible for the entire amount! IDIOTS!!!!
When I signed up online, I didn't read the terms of service (does anyone?), and certainly didn't expect to be responsible for the ENTIRE AMOUNT! I told her we wouldn't pay it BUT, they already have our debit card number and we called the bank and was told they couldn't stop the debit due to the fact I signed (esigned) the terms of service.
Do I have ANY options here?
Did you go thru Expedia or a service like that? That's the catc
Did you go thru Expedia or a service like that? That's the catch with those. They bill immediately and you can't cancel.
I frequently book travel for my employers. All hotels usually h
I frequently book travel for my employers. All hotels usually have a cutoff date for when you can cancel without penalty. The norm is 24 hours prior. If it's peak season at the hotel it's usually a longer period of time.
My employer was supposed to go to AZ this week but we cancelled the trip...13 days ahead of when he was due to arrive. Because it's peak season at the hotel their cancellation policy was 14 days, and they wanted to charge us the room any way. Much arguing and many transfers later to a manager, they agreed not to charge us.
If you booked directly with the hotel and not through a third party sight (such as hotels.com) speak with the reservations manager. Explain how you made the reservations less then 24 hours ago and need to cancel for an emergency. Press them on it. If it's a big hotel chain threaten to go through corporate, then ask for the manager's name. They will budge.
Resolved, they're going to let us stay there free when we are ab
Resolved, they're going to let us stay there free when we are able to go. Boy was I mad. lol