Paypal and IC collections

They need to send the laptop back to you. As soon as you receive it, then pay it. Since there was no extension of credit, this would not be considered a debt. You can send them DV letters until the cows come home, they will likely consider it a frivolous dispute. The buyer has 45 days to file against you, it's the risk of selling many things.

Even businesses have to abide by that policy, that is why there is a whole industry specializing in re-furbished goods. It is the cost of doing business....

From the user agreement:
"http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/ua_pop-outside&popup=1"

Right. Now IC wants 824 dollars. Is there anyway to lower it orginal debt?

I would send them a Debit Validation letter, and ask them how they came up to the amount they did. More then likely they are adding either interest or fees. Also could be NSF fees from when they tried hitting your account if they did.

The same thing happened to me, I've been getting letters from IC collections regarding paypal. I sold an item and 2 1/2 months later the buyer claims they never received it. So the buyer got the money back which made my paypal account negative. Of course I was assuming that everything was okay so I tossed the confirmation from s/h. I tried my best to argue and asked why the buyer waited so long to dispute...she never responded. So I was out the item plus $70.

my paypal account was before i got the negative balance does that matter?

Your best bet is to call every number on this list:
1-402-952-8691 (Thomas, PayPal Executive Dying to Receive Your Call)

1-402-935-2238 (Tiffany Zaporowski, Strategic Risk Operations)

1-402-935-2116 (Elizabeth Morey, Supervisor, Executive Escalations)

1-402-952-8691 (Thomas, Senior Agent, Dying to Receive Your Call)

1-402-935-2172 (Adam Braasch, Senior Agent)

1-402-952-8902 (Gabriel, Agent, Executive Escalations)

1-402-935-2268 (Beth Beutler, Senior Agent)

1-402-935-5146 (Leslie Byrne, Senior Agent)

1-402-935-2399 (Janyce Erikson, Senior Agent)

1-402-935-5145 (Melody Fry, Senior Agent)

1-402-935-2174 (Jackie Hart, Senior Agent)

1-402-935-2229 (Michael Lazure, Senior Agent) *ACH/Wire Expert*

1-402-935-5163 (Rick Martin, Senior Agent)

1-402-935-5073 (Stephanie Mikovec, Senior Agent)

1-402-935-2157 (Megan Moore, Senior Agent) *WORKS WEEKENDS*

1-402-935-3533 (Peggy Pattavina, Senior Agent)

1-402-935-2331 (Tara Stevens, Senior Agent)

1-402-938-3532 (Megan Wetzel, Senior Agent)

Some will work and some will not. I was in a similar situation and called every number on the list leaving a voicemail on each mailbox I received. No one will pick up on the phone but they do scan phone calls. I received a return call within 4 hours and the ordeal was gone within an hour after. The reality is PayPal is not a bank, only a money transmitter. They do not need any more attention brought against there business practices. Most people will simply fire an e-mail or fax to PP and PP then views the member as a pushover who will pay then go away. If you voice to them you are not going away you are deemed a problem and they realize if you called all numbers in the list you are just as likely to contact your local news station and attorney general to pitch a fit. Please follow what I have stated and write back to let us know the outcome. Be sure to leave on the message the member never returned the item and that is your sole issue with the situation. Trust me....PP does not like members who get off there ass to fight back.

ok i sent them a debt validation letter and im trying to think of what to say when i give all those people a piece of my mind

What piece of your mind are you planning to give? You sold a laptop with a bootleg copy of an operating system that rendered the machine unworkable. You tried to clean up the mess and it didn't work. While it's unfortunate that your buyer wasn't more patient with you, the fact is that you violated who knows how many copyright laws and committed software piracy. I would suggest a more level-headed approach when speaking to the people at PayPal and calmly explaining the situation to see about some resolution. The fact remains that if you have to go to court to explain the situation to a judge and your excuse is that the buyer wouldn't work with me when I couldn't provide a legit copy of XP, you are going to lose. Try to resolve as quickly and calmly as possible with PayPal to avoid an further unpleasantness.

i wasnt gonna go crazy on them i was just going to see if i can talk them into lower it back the original amount because i dont know how it got it that high in the first place

It's always worth a try.

BUT, did you put - clearly - on your page when you first offered the computer that it was sold AS IS with no warranty expressed or implied?

Here's a 'delimma' I have with PayPal, myself. I have gotten a few e-mails from ( so-called) PayPal Customer Service. According to the e-mail, I "sold an item, on Ebay, in which the Customer was not satisfied with. Please contact us for an investigation." Here's the thing.........I don't sell ANYTHING on Ebay!! I know this e-mail is a scam. I've tried calling PayPal and send them 'spoof' emails. However....no one has contacting me back. Since then, I STILL get e-mails like this. Who can I contact? What can I do?

i did put all sales are final?

All sales are final just means that they won't get a refund. Also, selling as is won't necessarily work in your situation unless you disclose that it did not have a working operating system. You can say it is sold as is, but there are implied warranties that cannot be waived. Hindsight is 20/20 but if you had indicated in your posting that you were selling the hardware only and made no determination about the software (and hence caveat emptor) you should have been okay. Good luck with PayPal.

Yeah, I've seen those eBay spoofs. I don't think there is much they can do about it, anymore than you can get rid of junk mail from your mailbox. I am fortunate in that all the eBay spoofs go to a different email address than the one I use for eBay!

I would say get Gmail. I am still surprised how very little spam (1 or 2 a month) I get there. Hotmail is pretty bad, but at least if you mark it Spam it stays that way. Yahoo is the absolute *worst* (I couldn't imagine one being more terrible than they). You can mark something as "Not Spam" and it shows up in your Spam box a week later (so you HAVE to look through your Spam and cannot simply erase it) and vice-versa.

Anyway, when eBay sends you a message it will be authenticated, and the message will be on your Member page on eBay. So to check on the spoof, open eBay (do NOT click on the email) and check your member center. Never click on a message to get to a website, always open the website separately in a new tab or window. There are many "phishing" emails, and some can look quite good (I did have an eBay one that was quite impressively good, until one looked at the Full Headers, that is).

I am sure they get thousands of spoof emails forwarded to them per day, if not tens of thousands. The huge websites (and Moderators here can testify) get *massive* amounts of Spam, much of it with malicious intent.


Um, NO warranty expressed or *implied* means just that. Anything can be waived. Shoot, creditors and employers make you waive your rights to sue them in court (Mandatory Arbitration)! And if they can demand you give up your **Constitutional** right to Due Process under the Law, then your "implied warranty" isn't worth anything.

There are other warranties under the UCC that cannot be waived. Warranties of merchantablility and that an item is fit for a particular purpose cannot be waived. Merely stating that you are selling as is does not absolve you of being subject to those kinds of things. Do you think that a buyer of a computer tower filled with broken parts would not have any recourse if they bought the computer not knowing that was what they were buying? Do you think that a person who buys a car 'as is' has no recourse when they find out the car is actually parts of two cars that have been welded together? Absolutely not. But if you disclose that you are selling a computer tower full of busted parts, then you should be fine because you have told potential buyers that if they buy your product, this is what they are getting. You aren't warranting that anything will work, but they are on notice about what they are buying and what they can reasonably expect that particular item to do.