Vip cash - sweet success!

Oh Ken, I remember your situation. Great news!!!!!! Congrats!!!!!!! Tell us when you get the refund.

Hi Ken,

I, too, am having a loan from VIP. An I am from Florida. Your store has really given me hope. What steps did you follow to succeed against them. Please let me know. I have a loan of $400 and till date, I have paid them $ 877.50.

I took all the steps mentioned on the forum.

First things I did was to make claims with the FTC, California State Board of Corporations, and the AG office. I used this in my correspondence with VIP so they knew I was not just off the turnip truck. I altered my ACH letter and other communications taking a VERY firm stance against predatory lending. Actually chastising them for operating without licenses.

It was not until a week ago discovered the 'man in charge' who should be getting these letters. I think the reason it took so long is the minions in between the top guy and the initial certified ACH letter. So I resent my communications to this guy along with a new letter outlining my payments vs principal, then saying "It seems that you actually owe me a refund of XXX. I would also like a PIF letter from you as well.

But the main thing is I came across as knowing what I was doing and that I was not going to tolerate this bullshit. The forum here gave me the confidence to approach it in this way.


Quote:

Quote:

Here is an update from VIP Cash/GLOOT/DMA Financial. A new email...


I will have the refund check issued today and will mail the check and paid-in-full letters in tomorrow’s outgoing mail.

Would you be so kind as to follow up with whatever agencies or consumer groups you may have contacted and let them know that this issue was resolved amicably?

Please contact me if you have any questions.

Respectfully,
David

Congrats again!!!!! Looks like the 'tough' guys have softened like sponge here. Great going Ken.

Hello. I finally received my $100 refund check (after about a week) and two PIF letters from VIP Cash!/DMA Financial. Although I do take pause in depositing their check into my new bank account, I don't have much of a choice since their bank is Bank of Las Vegas. :)

Great news Ken!! So, you are finally out of their clutches. make sure you do not fall in these traps again. Best of luck for your future.

Ken,

Can you share the email address for the "man in charge"? I'm dealing with them right now and they are ignoring my emails.

Thanks.

This is the person that contacted me about the refund and PIF letters.

David Cobbett
DMA Financial Corp.
Chief Compliance Officer
1700 E. Desert Inn Rd., Ste 207
Las Vegas, NV 89169-3207
Ph: (702) 737-9500 x 5066
F: (702) 947-2584
[EMAIL="david@qloot.com"]david@qloot.com[/EMAIL]

I received another email from VIP, this time telling me that I'm in default and that if I dont pay them back they are sending me to collections. I resent my C&D letters to the main email address and then followed up with forwarding all of the emails to the email address above alongwith telling them that they are well aware that they are operating illegally in MD and that they need to cease giving these loans out to MD residents and that if this doesn't meet my satisfaction, I will send followup complaints to BBB, FTC and AG's office.

Thanks again for the information. Let's see what kind of response I get.

Where are you guys going to be able to see if they are actually licensed in your state?

Thanks Ken for passing David's email on. Here's the email I got after he reviewed my account:

I have reviewed your account activity and discussed this situation with management. Your loan was approved in error and the staff responsible for this were admonished accordingly. I do apologize for any inconvenience that this may have caused.

In order to correct this situation I would like to propose the following as an amicable resolution:

? I will charge off the balance on your account ($xxx). There will be nothing owed/no balance due.

? I will issue a refund check in the amount of $xxx together with a letter verifying that your account is paid-in-full.

? I will freeze and permanently close your account.



Please let me know if this is an amicable resolution to this situation and I can issue and mail a check within one (1) business day of your response. Upon receipt of the refund check I would respectfully ask that you contact whatever agencies or companies you contacted to file a complaint and let them know that this complaint was resolved amicably.

Please note that we are closed on Thursday (11/11/10) in observance of the Veteran’s Day federal holiday.

Respectfully,



David

My response:

David,

Thank you for your prompt response. I have reviewed your proposal as well as my records. My records indicate that the total principal of the loan was $xxx and I made payments totalling $xxx making an overpayment above the principal amount of $xxx. Since you acknowledge that the loan was approved in error and in the spirit of compromise, I would be willing to split the difference at $xxx along with a letter verifying that my account is paid in full and I will consider this matter resolved. Once I receive the refund and paid in full letter, I will notify the agencies that I filed complaints with to notify them of your prompt response and swift action to resolve this matter with me. Should this be acceptable to you, please let me know via email and I will expect to receive the check and letter sometime next week.

Thank you again for your prompt and swift response in resolving this matter with me. I do hope that your company will cease issuing loans to Maryland residents since payday lenders are illegal in this state.

His response:

Thank you for your response. I appreciate your spirit of compromise and accept your offer.

I will have a refund check issued on Friday (we are closed tomorrow) in the amount of $xxx and it will be mailed along with a letter stating that your account is paid in full. I will email you when the check is mailed so that you will know when to expect it.

Thank you for allowing me the opportunity to correct this situation.



Respectfully,

David

Sometimes, playing the nice card works too.

Yes you catch more flies with honey! (I have no idea where this comes from but my mom always says it)

That is great news! I too received a PIF letter and refund from Great Sky. Only because I was persistant and didn't give up.