harassing the customer

When you are in collections, you are NOT the customer so dont expect customer service. The customer is the client or creditor who hired the CA. It is there job to call you on their schedule, not yours. Each client has a requirement as to how many dials and how many contacts with the debtor the CA must have. If you dont want the calls, send them a cease and desist in writing....however this could end up with you being sued.

I am sorry but I still don't think I have to be belittled because there is no jobs. I have applied for 100's of jobs and have gotten no response. I don't think that a creditor needs to treat a person that way.:confused:

Report them to the BBB. However, while they're rude for sure I don't know if their behavior is a violation of the following from the fair debt collections practices act:
[SIZE=4][COLOR=#221e1f]806. Harassment or abuse [/COLOR][/SIZE]
[FONT=Times New Roman,Times New Roman][SIZE=3][COLOR=#221e1f][FONT=Times New Roman,Times New Roman][SIZE=3][COLOR=#221e1f]A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:
[SIZE=3](1) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. [/SIZE]
[SIZE=3](2) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader. [/SIZE]
[SIZE=3](3) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or to persons meeting the requirements of section 603(f) or 604(3)[/SIZE][/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Times New Roman,Times New Roman][SIZE=1][COLOR=#221e1f][FONT=Times New Roman,Times New Roman][SIZE=1][COLOR=#221e1f]1 [/COLOR][/SIZE][/FONT][/COLOR][/SIZE][/FONT][FONT=Times New Roman,Times New Roman][SIZE=3][COLOR=#221e1f][FONT=Times New Roman,Times New Roman][SIZE=3][COLOR=#221e1f]of this Act.
[SIZE=3](4) The advertisement for sale of any debt to coerce payment of the debt.[/SIZE]
[SIZE=3](5) Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number. [/SIZE]
[SIZE=3](6) Except as provided in section 804, the placement of telephone calls without meaningful disclosure of the caller???s identity.[/SIZE]
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the BBB is a joke. i wouldnt even report my local dry cleaners to the BBB. reporting a collection agency to the BBB will accomplish absolutely nothing. Police reports, Attorney Gen reports - those are what work, but only when warranted. the BBB has no authority to do ANYTHING. plus, they are a "for profit" business, so that tells you a lot right there.