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ACS/CashNetUSA

Date: Mon, 06/04/2012 - 04:26

Submitted by eva.berec77
on Mon, 06/04/2012 - 04:26

Posts: Credits: [Donate]

Total Replies: 3


Reposting because somehow I was logged out -

Good morning all,

I just checked my email this morning to find an email from ACS Legal Group on the behalf if CashNetUSA demanding a payment of $690.00 in the next two business days or they will be forced to take legal action against me. I've been getting the usual slew of calls from many different area codes regarding the whole check fraud deal, but I've let them go straight to voicemail. To my knowledge, I have never had a CashNetUSA loan nor a loan from any other company listed on their website. Anyone have any experience with this that they can help shed some light on the matter? I'm in NJ.

Thanks!


Hi eva,
I'm an official representative of CashNetUSA and I can tell you that this email and thesecalls are not coming from us or anyone acting on our behalf. Not only do we not operate in New Jersey, as another poster states, but our in-house collectors follow strict policies and procedures, industry best practices, and comply with the law.
To give you some background, Cash America International, Inc. and its subsidiaries (CashNetUSA, Cash America, Cashland, Payday Advance and SuperPawn) along with many other lenders have been targeted by several unknown and illegal organizations that are making fraudulent debt collections calls and referencing our company???s name.
?? These calls are not being made by us or anyone affiliated with us.
?? The Cash America family of companies values all of its customers, always obeys all collection laws and is working directly with federal and state authorities to stop these fraudsters.
?? If you have been contacted by a suspected fake collector, you can help us by calling us to complete a short incident report
Recognizing Fake Collectors
A collector may be fraudulent if:
- You have never received a loan from CashNetUSA, Payday Advance, Cashland, Cash America or SuperPawn.
- You received a loan with one of our businesses, but paid it back in full.
- The caller is unwilling to provide payment history information or proof of a loan agreement.
- The caller threatens violence or uses foul language.
- The caller threatens arrest or other criminal action or claims they are members of law enforcement including police officers or FBI agents.
- The caller has a strong foreign accent and speaks English poorly
If you receive a Fraudulent Collector Call
?? Please be aware that the fake collectors may have a lot of real information about you. Typically, they received this information from a fake website that was set up to steal personal information.
- Do not give out or confirm any personal information to the callers unless they are able to proof they are legitimate by providing you with loan contract or payment history information.
- Tell them that you will not to make any payments or give out any personal information unless the details of the original loan can be confirmed.
- It is OK to hang up on abusive or threatening debt collectors
Unfortunately, because we are in no way associated with these companies, we are unable to stop them from making the calls.
FILE A REPORT IMMEDIATELY
We take the information you provide and work with Law Enforcement to track down these illegal companies.
- If you are a current or former CashNetUSA customer or have never taken out a loan with CashNetUSA or any of its affiliates, please call us at 866-254-3581 to file an incident report.
- If you are a current Cash America, Payday Advance, Cashland or SuperPawn customer, please contact the customer service number located on your loan documentation to file an incident report
Filing a report matters! Here is a link from the Federal Trade Commission (FTC) showing progress they are making in stopping these fake collections scams:
?? http://www.ftc.gov/opa/2012/02/acc.shtm
For more information, please refer to this FBI report on fraudulent debt collectors:
?? http://www.fbi.gov/scams-safety/e-scams
If you also wish to file a report with the FBI, you may do so at this site:
www.IC3.gov
The Federal Trade Commission (FTC) published a list of Debt Collection Questions and Answers:
?? http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm
Hope that this information helped you!


lrhall41

Submitted by CashNetUSA Customer Service on Tue, 06/12/2012 - 12:15

( Posts: 14 | Credits: )