Refinanced with Ace and they withdrew ENTIRE balance!

You need to file a dispute with your bank after the funds have posted.

Most banks won't do the dispute when it is still in the pending stage, as the company could decide not to put through or reverse it.

After you see it has posted, call the bank, I find dealing with the fraud team works the best. Tell them exactly what happened, that the amount debited was not authorized. They will reverse the charges and open a case. Most likely send you an affidavit to sign. This should allow you to get your money back.

You also need to send the lender a letter stating you reovke any and all ACH authorizations and wage assignments.

Thank you, Tonya! I'm just not sure how to handle it past this point....I DO want to pay the amount I had agreed to pay, just not the entire balance until my next paycheck. I'm wondering if Ace will allow me to do so if I dispute the charge---I'm nervous that they will just try to force the payment through in total once they figure out I've disputed it. The whole thing is utterly ridiculous, and they know it. I could kick myself for even engaging in this process, but I, like many others, had no other choice.

Don't be ashamed or embarassed, it has happened to most of us on here and we are still in process of dealing with the fall out.
Ask your bank what their dispute policy is. My bank won't let me close out until the dispute process has been finalized but are watching to make sure the companies I have disputed with do NOT put through anything else. I bank with Bank of America if that helps you.
Is this lender online or storefront? What state are you in?

It was online, and when I took the loan I was in TX, but moved to California this week (to further complicate things!).

I bank with Chase, and I suspect they will be helpful. I just wish there was a way to get someone at Ace that I could trust has a clue what they are doing. There is a place on Ace's website to "resolve your account", and I wonder if perhaps I could make a payment there after I get the ACH reversed. I have a feeling I'm going to have to close my account to deal with the other loan once I've paid the principal, but with direct deposit from work set up I'd like to avoid having to do that yet.

I simply cannot understand why they don't admit their mistake and assist me with this. It's not like they won't be charging extra fees to refi anyway! It's maddening.

Honestly, I don't know why you wouldn't just reloan. You'll come out paying the same amount you would have anyway.

Will I? I've already paid the 500 back plus a 151 dollar fee---if I re-loan won't I just get hit with another 151 fee? If I'm figuring this wrong, PLEASE set me straight! I'm all for easier at this point. I've already spent far too much time stressing about this. But the way I'm looking at it, I'll basically be paying 300 in fees for the same 500 loan.

Thank you!

I would call up my banks fraud department and just dispute it.
No need in trying to deal with the lender or reloan, just call, tell them what happened, dispute it, get your money back, close your account, open a new one and be done with it.

Well, yes. You will. Because you wanted to pay the $150 fee to rollover the loan to your next pay date.

On your next pay date you would've paid the $150 again so, yes. You will pay the same amount in fees either way.

Fascinating. Amusingly, when I filled out the docs to refi, after the $151 (which was the amount of finance charge on the $500), the balance was stated as $500. No clear indication that I would have ANOTHER 151$ due again on top of the principal balance. No wonder folks get so in trouble with these loans---that is absurd!

Never again. Never. Ever. Again.

Thank you both so very much for your help.

Yes, principal balance would have been listed as $500. But, they would have charged you that same $150 again if you rolled over, paid down or paid off the loan on the next pay date.

I had my bank reverse a charge and closed my account the same day. We also opened a new one. I sent out the ACH letters etc the next day. I'd highly recommend you doing the same. We also have 2 direct deposits to do. The first one we got a paper check. I wouldn't be surprised if this next one is direct deposited though. The other is a monthly check and it is scheduled right on time for the new account.