Reply from castle payday
Date: Tue, 04/23/2013 - 14:06
"Thank you for your email. We are sorry to hear that you are unhappy about your recent experience. Our reputation is important to us and, as such, we are willing to consider the circumstances surrounding your request in order to determine the appropriate action. Having reviewed your complaint in detail, we would like to mention a few points of issue before commenting on a resolution.
We would like to point out that when you were presented and signed the Loan Agreement (which fully discloses the terms as well as the payment options) on March -2013 at 3:34 PM from IP xxxxxxxxxxxx, it was your responsibility to read the terms and conditions.
Please be advised that Red Rock Tribal Lending, LLC (D/B/A Castlepayday.com) is a Tribal enterprise, wholly owned and operated by the Lac Vieux Desert Band of Lake Superior Chippewa Indians, a federally-recognized Indian tribe and sovereign government (“Tribe”). Because the Tribe regulates its own consumer financial services pursuant to Tribal law, state licensure or regulation is unnecessary and inapplicable to the Tribe, and, by extension, Red Rock Tribal Lending, LLC.
Notification was sent to your email address (xxxxxxxxxx@yahoo.com) at the time of funding approval, as well as prior to each and every due date, in which specifically details in bold the auto renewal policy that is about to occur and the payment options available. You have submitted your complaint from this same email address therefore, confirming you have in fact received the approval and renewal emails mentioned above.
Our records indicate that your current balance is $1,230.00. This includes the Principal amount of $800.00 plus the Finance Fee of $200.00 (A $30 NSF Fee + $200.00 Returned Item on 04/15/2013)
Having stated the above, we understand that many people are experiencing difficult times. So, while we are not obligated to do so, and in full and final settlement of your grievance and any claims you may wish to assert against us, we will agree to the amount and schedule below. Once all the agreed upon settlement payments have been successfully paid, we will waive the remaining balance on your account. Agreeing to this settlement will freeze any interest or fee amounts currently outstanding.
Current Amount Due: $1,230.00
Number of settlement payments: 6
Payment Schedule:
05/15/2013 $205.00
05/31/2013 $205.00
06/17/2013 $205.00
07/01/2013 $205.00
07/15/2013 $205.00
07/31/2013 $205.00
Payment Method: ACH
Although we do accept Money Orders and Cashier’s Checks, we strongly recommend that you select ACH transfer to prevent any issues that may result from an untimely or lost payment sent through the U.S. postal system. Please notify us if you would like to use a payment method other than ACH.
To finalize this settlement option, please reply “I AGREE” in the subject heading of the email. You hereby voluntarily authorize us to initiate automatic debit entries to your Bank Account in accordance with this Agreement. Only upon receipt will settlement be made."
Thank You,
Support@ CastlePayday.com
1-888-945-2727
Just stick to your guns on
Just stick to your guns on this and remind them that they in fact owe you a refund. Keep us posted..
This is just BS. Don't allow
This is just BS. Don't allow them to debit money from your account. Actually, you should not make any payment to them at all.
tribal
they are tribal which means the contract is worthless.as helpinaz advised stick to your guns.
I closed my bank account, and
I closed my bank account, and then sent the letters revoking ACH. All of my lenders ignored my letters, and they all tried and failed to run their ACH debits on my payday- even though they had plenty of notice that I revoked. None of them replied to me until they had failed to get my money. It is essential that you close your bank account as a first step.
Did you close your bank
Did you close your bank account or did they just stop charging it when you revoked their ACH?