Harassing their own collectors

I worked for Protocol Recovery Service in their Pensacola branch for approximately two months. For the first couple of weeks, I was treated with a warm welcome and much generosity and hospitality upon my being hired. As time went on, things took a turn to the unusual.

I began to feel like I was crossing a minefield in that office as I didn't know what mood the office manager would be in. He would be charming and humourous on moment, then very grouchy and insulent the next. I took note that he had frequent medical issues that caused him much discomfort, and attributed it to that.

I worked hard, I applied my training and experience from a previous collection agency to the job, and did my very best to try and build rapport with borowers and collect the debts, in spite of how nasty some of the debtors could be sometimes.

In times where I was having difficulty, rather than coach me on my tactics, he would lambaste me in front of the rest of the staff, humiliating me. On two occasions, I was directly harassed behind closed doors where my work ethic and direct adherence to fdcpa was attacked. I was also threatened with termination on both of these occasions. I was then coached to say things to debtors that were not true, the standard payday loan threat.

I felt as though I was driven from that job. Even though I gave proper two weeks notice upon the manager's demand. I quit the nest week without finishing my last two weeks. I was even insulted on my choice of job that I was going to.

I sent an e-mail to the company stating my intentions not to retune and to quit altogether and I stated my reasons. The humiliations, the harassment, and the constant feeling of hostility directed at me. There was no reply to my e-mail. A copy of the e-mail will be sent to Debt CC administration upon request.