Sonic details

BBB Reliability Report

The Better Business Bureau of Mainland B.C.
788 Beatty St., Suite 404
Vancouver, BC V6B 2M1
(604) 682-2711
spock.usshurdman.com

Sonic PayDay
13696 104 Ave
Surrey, BC V3T 1W4
Telephone: (604) 587-6200

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

Principal: Wayne Bruce File Open Date: December 2005
BBB Membership: This company is not a member.

We are attempting to develop information on the company. At the present time we do not have enough information to issue a full report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - An "unsatisfactory record" with the Better Business Bureau is based on information reflected in Bureau files. An unsatisfactory rating is given when one or more of the following conditions has occurred: when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.


with the Bureau due to failure to respond to a complaint.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 2 complaints about this company in the last 36 months, our standard reporting period. Of the total of 2 complaints closed in 36 months, 2 were closed in the last year.

Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.



Unpursuable
BBB Definition:

Unpursuable - The company cannot be located or is out of business.



1 - Company cannot be located. Mail returned and phone disconnected.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.



No Response
BBB Definition:

No Response - The company failed to respond to the complaint.



1 - Company failed to respond to the BBB or to the consumer to resolve the issues.




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Report as of April 21, 2006