Account is in Recovery??

Have you checked your credit report and seen the latest standing of this account? If it is marked with a zero balance, it is sold to a CA whom you have to contact further.

There is still the full outstanding balance on my credit report. What does it mean when they say it is in recovery though? What is the difference between that and collections?

That might mean that it is in a different department at Sears - like an in-house collection department or something. I bet it is a good thing, and you will probably have a better chance of setting up payment arrangements and avoiding having a collection agency on your account. Let us know what you find out!

~Mary

I guess they are using one of their internal department for the collections. You can still work out arrangements with Sears. Negotiate hard and arrange your payment plans with them. Send your correspondences through certified mail for proof

Recovery is just a pretty way to say collections. They say recovery to try and make it seem easier for you to bite down on and not get offended so easily. Sears will have a number to the agency it is currently with. I suggest you talk to a superivsor from the Sears credit card company and get the correct information.

They agency it was placced with before could no longer have it. Depending on if it was an Early Out (R4-6) or a Charge Off (R9) Some agencies do not deal with charged off credit cards.