Our mortgage company is giving me problems processing our payment.
Date: Sat, 10/06/2012 06:06
Our bankruptcy has been discharged two weeks ago. On 9/24 I called our mortgage company to make a payment. As far as they will tell me this is the only way I can make payments to them. I gave them my account numbers and they read the numbers back to me and they were correct. I was watching for the payment to come thru on 10/1 but it did not. I called them on 10/4 to ask why the payment had not posted and they told me that the account number was incorrect. They read the account number back and they had put an extra 5 on the end. That was NOT the number that was read back to me. I gave them the new number and had them read it back again and it was correct. It is now 10/6 and the payment has still not been processed. I tried calling them on 10/5 to see why it had not come thru and I can't get ahold of customer service and they "bankruptcy department" was closed suddenly at noon. Is there anything I can do to deal with these people? We have NEVER missed a mortgage payment and have never been late on a payment to them in the past.
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