Dealing with NES-update
Date: Tue, 02/27/2007 - 08:51
I sent a complaint to the BBB for the way I was treated when corresponding with NES a couple of weeks ago. The BBB sent NES's response, in which they indicated that the person with whom I spoke told an entirely different story than what I sent to the BBB. They said that I refused to settle the account. I never said that to them; what I did was try to explain to them (NES) that I had been making regular payments on the account, but the person ignored what I said. NES's response to the BBB complaint acknowledged that they received my DV letter and were responding with a written report from the original creditor and that I would receive no further contact from them regarding the account.
I'm feeling like I'm in limbo here. My debt consolidation company should have sent this month's payment on this account; when I found out that NES now holds the account, I had my debt consolidation company send it there. I'm going to check to see if NES accepted the payment today when I get home. I'm really at a loss as to what I do now. Does the letter indicating that I will not receive any contact from NES mean that they'll try to file the civil suit they threatened me with? What do I do next?
I'm feeling like I'm in limbo here. My debt consolidation company should have sent this month's payment on this account; when I found out that NES now holds the account, I had my debt consolidation company send it there. I'm going to check to see if NES accepted the payment today when I get home. I'm really at a loss as to what I do now. Does the letter indicating that I will not receive any contact from NES mean that they'll try to file the civil suit they threatened me with? What do I do next?
Reply to the letter sent by the BBB. Mention that NES is lying i
Reply to the letter sent by the BBB. Mention that NES is lying in their response and putting your point in a wrong way. You have never denied making the payments. Show them proof of all your payments done on this account. BBB will compare both the responses and ask NES to clarify.
Check with your debt consolidation company whether the payment is received by NES. It must be updated on your file. If this is done, there should be no question of a lawsuit. Ask your debt consolidation company to work out payment arrangements with the creditor directly. Your payments will be accepted unless they have sold your file to the CA.
