AllianceOne Receivables Management

These kinds of activities crack me up. The collection agency should mention the latest standing of your account if your file is with them. You must get confirmed from the original creditor that Alliance One is authorized for receiving your money. You can also request them to receive payments from you directly if the account is not sold off. Talk to the supervisor of the collection company explaining the problems you are having with their staff and not giving your account information. If it????????s possible, prefer to send payments directly to the creditor and keep Alliance One out of this matter.

Thanks for responding to my post Howard. I'd be happy to get ANYONE on the phone from Alliance. Supervisor or otherwise. It seems impossible to dig my way out of debt if I don't have the necessary information to do so. Knowledge is power, and I think the bottom line is keeping me in the dark is to their advantage, not mine.

Stop sending payment. That will get them on the phone fast. Then require they send you a statement of your account showing the current balance with credit for your payments. As long as they keep getting your money, they don't care about giving customer service.