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Banks are BS

Submitted by goldenbast on Sat, 10/06/2012 - 20:35
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Wow....if you were to steal money from an ATM...you would go to jail in record time. Apparently banks have separate rules for THEM. I went to the ATM and withdrew money (note it wasn't my bank..just closest ATM at the time). It took a long time..I thought it was going to malfunction..then it finally spit out a receipt that said it dispensed $300, but guess what?? No money came out! THEN the machine screen said 'temporarily out of service'. Great.

SO I call the number on the ATM for Herring Bank and at first the lady was all nice, then found out I wasn't an account holder and she got snotty and said I would have to take care of it through my own bank....so I do and basically it is gonna take 30-45 days to resolve the dispute.

This is SUCH BS. It would take the bank only minutes to go check their atm and see that they are over by $300, but no...they can't be bothered. I am lucky that the withdrawal was just for something fun, nothing mandatory....but what if it had been a withdrawal for rent, or a bill??? I'm annoyed to say the least.

Does anyone know of any banking rules/laws that I could use to get them to move a bit faster in getting my money to me? I really don't want to wait over a month for MY money.


Your bank should be able to credit you for the withdrawal. If you are a good long standing customer with your own bank they should help you out. As long as they confirm that the other bank's ATM screwed up they should credit your for the withdrawal while they wait for Herring Bank to pay them back.

As someone who works in financial services (hopefully not much longer when I get my master's next year) I never use ATMs that have those old fashioned screens or are in a gas station, etc. Look for an ATM that is from a national network like allpoint or something. Or use a national bank's ATM. Better yet, go into your own bank and use a withdrawal slip :)


Submitted by waffles on Sat, 10/06/2012 - 21:08

waffles

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You'll need to use cash sometimes. You can't always find a place to swipe your credit card. So, cash is okay. ATMs do pose such problems now and then. And the fact that your transaction took place in a bank where you don't have an account is making things a bit difficult for you. Well, what I believe is that you should take some and visit the ATM's branch. Talk to them about the problem as well as ask them to provide a fast solution.


Submitted by daniel.radcliffe0110 on Thu, 10/11/2012 - 23:26

daniel.radcliffe0110

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The correct proceedure for getting your funds back if you dont receive your money from an ATM is as follows. You need to go to your bank and do a debit card or ATM dispute. The bank legally has 10 business days to put the funds back into your account, but when it is an ATM shortage you will usually get your money back the next time the machine is balanced. All banks that are FDIC insured have the same rules regarding disputes involving debit cards or ATM cards. You can ask your bank for the disclousure which explains disputes. ( You should have been given this disclousure when you opened your account) Hope this helped.


Submitted by just kate on Fri, 10/12/2012 - 04:29

just kate

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