right to speak with supervisor

Date: Tue, 05/05/2009 - 13:49

Submitted by anonymous
on Tue, 05/05/2009 - 13:49

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Total Replies: 6

I am pretty sure that I have read somewhere that you have the right to speak with a supervisor of a collections department employee. Does anyone know what part of federal law covers this? Isnt it a $1000 fine if they do not let you speak with a supervisor?

Please let me know where to look for this information.

I am not sure. I think that only applies to customer service tho

I am not sure. I think that only applies to customer service though. Again, I am not 100% sure.

lrhall41

Submitted by FYI on Tue, 05/05/2009 - 13:58

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I have never heard that

lrhall41

Submitted by smo65d11 on Tue, 05/05/2009 - 14:37

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Nope, you have no legal right at all.

lrhall41

Submitted by SOAPLADY on Tue, 05/05/2009 - 14:40

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Thank you for the quick response.

lrhall41

Submitted by on Tue, 05/05/2009 - 17:50

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You don't have a legal right to do that, but imho, it makes for

You don't have a legal right to do that, but imho, it makes for pretty poor customer service if you can't--and they better tell you why you can't. Even if they take a message for a callback, I think that's OK.

lrhall41

Submitted by kscornell on Tue, 05/05/2009 - 19:35

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given that most "supervisors" are really just 2nd voice reps mos

given that most "supervisors" are really just 2nd voice reps most of the time...if you are in collections they want money not management complaints..pay then complain is the motto I get the feeling for and I am a collector(not that its my job I wanna be in when this economy starts a turn around my old job was hands work but more rewarding personally..Manufacturing)

lrhall41

Submitted by on Tue, 05/05/2009 - 22:46

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