Falsely Owe T-Mobile Money
Ok, if you have a $39.99 rate plan then your previous bills will
Ok, if you have a $39.99 rate plan then your previous bills will show this.
How did it get changed to $29.99?
Do you pay the bill every month?
What is the overage for? You would have to have gone over by about 1225 minutes for this charge to be accurate.
Is your bill detailed, i.e. list every call made and received?
If not you can probably go on line and get a detailed statement by logging into your account and looking at the usage. Or you can have them pull the records.
What kind of problems have you been having regularly?
If you call financial services back and get the same lady ask for her name and ID (they have to give this to you) normally it is the second thing out of their mouth after saying thanks for calling.
Find out her title (should be account/customer representative) if she is not the department supervisor or manager ask to talk to that person, if she refuses ask for the corporate headquarters phone number (which is (425) 378-4000) she will probably give you a 800 fax number.
If you call ask for the Executive Customer Relations department. They should be able to help.
If you have any more questions just ask. It has been about a year since my company rep for T-Mobile.
You might consider stopping by one of their stores or booths in
You might consider stopping by one of their stores or booths in a mall. Those people generally have access to your account as well and you might get better service if you are standing their looking someone in the eye and telling them there billing department messed up.