Not Mini Mirandized
Date: Wed, 02/09/2011 - 10:44
Here's a question. When my fiance called to find out what the collection agency was trying to collect on, she was not read her mini miranda and then was placed on hold "please hold i have another call coming in" and was not even given time to say yes or no. When the agent returned to her line, my fiance immediately requested to speak with a supervisor, when transfered to supervisor, he also did not read the mini miranda.
I myself had to act as mediator due to the fact that the supervisor was not being clear as to why the sum was so large(was also hard to understand his accent{middle eastern}) and that my fiance was becoming frustrated. When we brought up the subject of not being "mini mirandized" he asked us to inform him of the name of the original agent, we could not understand original agent's accent therefore we could not tell the supervisor the original agent's name. The supervisor then informed us that he would look into whom it was that received our call initially and to call back in 15 mins.
When we called back, of course whomever answered the line read a mini miranda. We were then retransfered to the supervisor who also read the mini miranda when he answered his line. Then tried to say that we were read it and that it now counts.
My question is: Is there anything that could be done about this?
Signed
Southern
I myself had to act as mediator due to the fact that the supervisor was not being clear as to why the sum was so large(was also hard to understand his accent{middle eastern}) and that my fiance was becoming frustrated. When we brought up the subject of not being "mini mirandized" he asked us to inform him of the name of the original agent, we could not understand original agent's accent therefore we could not tell the supervisor the original agent's name. The supervisor then informed us that he would look into whom it was that received our call initially and to call back in 15 mins.
When we called back, of course whomever answered the line read a mini miranda. We were then retransfered to the supervisor who also read the mini miranda when he answered his line. Then tried to say that we were read it and that it now counts.
My question is: Is there anything that could be done about this?
Signed
Southern
Probably not..at least not unless you recorded the first call.
Probably not..at least not unless you recorded the first call. your word against theirs.
