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Refusing to send me documentation stating payment plan

Date: Fri, 05/20/2011 - 11:49

Submitted by anonymous
on Fri, 05/20/2011 - 11:49

Posts: 202330 Credits: [Donate]

Total Replies: 5


Hello,I was hoping someone here might be able to help. I have a $2,000 account with Pinnacle Credit Services (credit card charge-off from when I was 18, ugh). Two months ago, I entered into a payment plan with them where I make payments every two weeks. I need to get a letter from them stating that I am paying off my debt so that I can qualify for Grad Plus loans. ALL I need is documentation stating the terms of the plan I agreed to ($100 every two weeks) and a record that I've made at least ONE payment. I asked for this letter when I entered into the plan and they said fine. I never got it, so I just called. They are now saying that they can't send me such a letter unless I accept a settlement offer. I'd do it if I wanted to, but I can't, hence the payment plan. I asked for at least a receipt of the charge and she tells me "the charge on your bank statement is your receipt, what don't you understand about that?" Seriously?? Are they really allowed to refuse me documentation, but keep charging my account? I just need their freakin' letterhead saying I have an account with them and I've made at least one payment. How do I go about getting this? Thank you for your help!


It is true that you bank statement is a form of receipt. However, you can full right to get a contract where the terms and conditions of the payment plan is written. Tell them that you won't pay a single penny without getting a contract or some sort of document. You should have asked for it much earlier.


lrhall41

Submitted by anonymous on Fri, 05/20/2011 - 21:13

( Posts: 202330 | Credits: )


Collection agencies are under no obligation to send you a payment arrangement letter, particularly so you can get additional credit. In fact with most of the collection agencies it is set policy. It would imply that you are in satisfactory repayment and historically these types of letters have been abused. There is nothing in contract or conditions and refusing to pay them now would put you in a worse condition since you have reset the SOL clock.


lrhall41

Submitted by SOAPLADY on Sat, 05/21/2011 - 04:10

( Posts: 17315 | Credits: )


soaplady is right here. theyre arent going to send it to you for one simple reason - if you made the arrangements to get a letter to send as proof that you are making payments in order to secure a loan, what reason do they have to think that you will actually pay once you get the letter?


lrhall41

Submitted by anonymous on Sat, 05/21/2011 - 05:59

( Posts: 202330 | Credits: )