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On 04/11/2017 AT&T/DirecTV performed an unauthorized inquiry to my Equifax credit-report. Since then, I have filed multiple complaints with AT&T/DirecTV, Equifax, the FCC, and the BBB.

Currently, the Equifax inquiry has been changed from hard to soft. Please do not dwell on the fact that a soft-inquiry is non-impactive to my credit-score… Now it is about proving a point. The FCC and BBB are useless - Each complaint I file with them, they close when AT&T simply states they are working on the problem... Idiots.

At this point... AT&T reports they are unable to remove the soft-inquiry. Equifax reports only AT&T can have the inquiry removed. In addition, Equifax reports "this is their policy" - But will not put anything in writing that I can give to AT&T... Morons.

Well… That is my tale of woe. Help?

What kind of help are you looking?

Sub: #1 posted on Wed, 11/01/2017 - 23:27

davensmith8 davensmith8

(Posts: 14 | Credits: )

Request Experian to put the statement of dispute on your credit report at least.

Sub: #2 posted on Thu, 11/02/2017 - 00:49

ditchdebt ditchdebt

(Posts: 679 | Credits: )

Send a letter to the credit reporting agencies regarding it and dispute the error.

Sub: #3 posted on Thu, 11/02/2017 - 05:25

Sanders Patricia Sanders Patricia

(Posts: 1234 | Credits: )

You should dispute it by writing a dispute letter to Experian with a copy to AT&T.

Sub: #4 posted on Thu, 11/02/2017 - 06:12

Good Nelly Good Nelly
Industry Expert
(Posts: 2825 | Credits: )

Take help of an attorney, if you are really desperate to remove the inquiry from your credit report. Since you have already sent them mails to remove the inquiry, now you can sue them! But I don't think soft inquiry will hurt your credit score!!
Also Can you state the reason, why was this inquiry done in the first place??

Sub: #5 posted on Fri, 11/03/2017 - 04:41

Phil Bradford Phil Bradford

(Posts: 166 | Credits: )

Your better bet is to file a complaint with CFPB instead of the BBB.

Sub: #6 posted on Mon, 11/06/2017 - 04:40

Barbara Delinsky Barbara Delinsky

(Posts: 432 | Credits: )

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