Well... I guess there has been some kind of misunderstanding. This is not a credit card company. You should contact the credit card company regarding this matter and try to sort it out. Let them know that you don't have a credit card with them.
This is just an open platform to share your debt related views and queries. You may call your credit card customer service no. mentioned at the back of your card or convey your message through an email. You'll probably come across their email-id once you go through your credit card paperwork.