usfastcash reply to better business bureau eastern ok-should I reply?
Date: Tue, 08/04/2009 - 11:29
Better Business Bureau of Eastern Oklahoma
RE: Case# 38021815
At the time of the application the terms and conditions were presented and she had the opportunity to print them at that time. She had to answer a question whether she understood the terms before we could even receive the application to process. In addition, there was a 48-hour time frame the customer could cancel the agreement without incurring a fee. Before each debit we sent an account summary, which explained the terms once more, and all of the options for repayment. This form was emailed at least 10 days before each debit; it also included our customer service number to ask any additional questions. We also have a direct email link on our website to answer any inquiries. If the customer had wanted to avoid additional fees, they needed to pay the full amount due on the first debit due date, which was in the original contract, as well as the account summary emailed to the customer very shortly after the funds were placed in their own account, for their own use, at their request. The original loan documents can be faxed directly to the customer once we are given a fax number to send them to. This customer failed to pay back the initial deposit of $300.00 made to her account.
This customer sent us a form letter that is circulating on the Internet. This letter has mis-leading and inaccurate information. If the customer has a specific complaint, then please let us know, at this time we do not believe a further response is warranted for this customer.
Thank you for your time and consideration in this matter.
Respectfully,
Compliance Department
CC/File
Pinetree note:
According to my bank account records a 90.00 payment was made 5/7, 5/22, 6/5 and 6/23/09 making 360.00 which has paid in full the initial deposit.
i would write back and say that your letter is not misleading no
i would write back and say that your letter is not misleading nor inaccurate.. :evil: as soon as they see the letters that are from here, they play that stupid game.
i do not know your state's laws but i would still write back and send your laws with your response.
reply
this is MTE which was basically prohibited from loaning in OK.let them know that.contact the OK AG and inform them of this.they are literally something else.
They are not licensed in the state of Oklahoma. You have alread
They are not licensed in the state of Oklahoma. You have already overpaid them as per being illegal you only owe the principal amount borrowed. I would refile a complaint to the BBB and include all your payments to them along with the fact that they do not have a license to lend.
Actually if you only borrowed $300.00 and have paid them $360.00 you need to request a $60.00 refund.
The reply that guest got from BBB of Eastern Ok sounds like the
The reply that guest got from BBB of Eastern Ok sounds like the same response that I received from the same BBB only mine was about Ameriloan. They talk about a form letter circulating the internet. They sound like they have one to. Good luck on a refund. I have sent lots of refund requests and not a thing has ccome in the mail. Of course, I have to knock on wood. Haven't heard from any PDLs since June.
