Never Got a Contract. Never got paperwork. Now What?
Date: Tue, 01/22/2008 - 10:38
I received an email explaining the basic principles - every two weeks I would receive an email with a document attached that would give me the option to renew ($60.00), payoff, or some combination. This form had to be returned 3 business days before the due date or the $60.00 would be taken and the loan continued.
There was a link to my "loan documents" but it didn't work. When I called the customer service desk to say I couldn't open my documents - they said they were having some trouble with their system and to try again later. The money went into my account, the link still didn't work - in fact to this day it doesn't work.
Since then I haven't received any of these "renewal" forms to sign, so they just hit my account for the $60.00 renewal - even though I'd called each time asking them to send them.
To date I've paid $120.00 on $200.00.
So last due date (3 days before really) I sent them an ACH revocation and asked them to contact me as I thought they were in breach of contract and that I wanted to settle for the remaining principal due ($80.00). A Representative called me back, agreed to this, gave me the moneygram information and said it would all be fine.
I responded that I needed something IN WRITING that said we had spoken, that her company had agreed to accept my payoff as final settlement, and then i'd send it right over - she agreed...of course, no email.
Today I got a call from Westbury Ventures (I know other people have had trouble with them) saying they're the collection agency for Alberta ..etc etc.
I asked the man to send me an email with his terms and information and explained that I had no problem paying, if I could get something in writing.
So here's the thing - since I never received loan documents stating an interest amount, I feel like the company should settle for the Principal - but I don't know if that's really a legal technicality. Alberta is located out of Delaware - I'm in Illinois - but I thought interest disclosures were pretty universal.
So, sorry this was long, but I wanted to give the back story.
Thanks.
Alberta Loan Shop/Westbury agreed to PIF
Well, after posting here I did a little more research and sent the company a letter detailing that the link they sent me for my "loan documents" had never worked, that I doubted such documents existed and that Alberta Ventures was in breach of their own states law by not declaring their interest rates.
I offered to still make payment but said I would have to have a physical address as too many lenders used MoneyGram as a way to get money and then deny payment.
I also mentioned my report to the BBB and the AG.
About 4 hours later I got a call from The Loan Shop, a woman claiming to be a supervisor said she was aware of my conversation with the CA and they had also received my letter to the BBB. "As of today, we'll be marking this account Paid in Full, so please just disregard your earlier conversation with Mr. Smith"
So if anyone is having trouble with The Loan Shop/Alberta Ventures/Westbury Ventures, and has had similar communication problems, a letter seems to do the trick.
~T
That is great! I think you really had them by the balls, since
That is great! I think you really had them by the balls, since you never had access to the paperwork.
I know it may sound like a pain in the butt but I think you shou
I know it may sound like a pain in the butt but I think you should still close whatever account they gave access to. What do you think goudah?
Wow, good news, I'm so glad you got that settled! GOOD for you!
Wow, good news, I'm so glad you got that settled! GOOD for you! Applause!
Lonegunman - Anytime you have a bank account that the pdl's know
Lonegunman - Anytime you have a bank account that the pdl's know about it should be protected and closed. These companies cannot be trusted.
Oh no, my account was closed before I ever contacted them. And m
Oh no, my account was closed before I ever contacted them. And my Bank was super understanding and made sure nothing would go through. I have no doubt that if I hadn't closed the account and sent the ACH revocation they would still be hitting my account
Way to go on the PIF. Sneaky snakes they are!! Congrats!!
Way to go on the PIF. Sneaky snakes they are!! Congrats!!
Congrats to you! Gouda, I am with you on the bank accounts, they
Congrats to you! Gouda, I am with you on the bank accounts, they seem to share info too so I would not want any of them having my bank account info.