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Impact cash took out two amounts and won't fix it

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I called Impact Cash to make a payment and I specifically told the rep to schedule a payment for $100 from my ING account. I've used that account with them before even though I also had a US Bank account listed on my account as well. The rep confirmed that this would be done. Later I found out that they received the payment, but they took it out of the wrong account, which at the time did not have enough money in it. On top of that, instead of a single payment of $100, they split the payment $25/$75 and caused two overdrafts fees.

After speaking to them and faxing them the banking reports like they told me to, they refuse to fix it, and have caused about $100 in fees to acquire at my bank because of their mistake. They said they wouldn't fix it, but they would take $35 off my next payment.

Is there an outside source where I can report this because I'm getting no where with them.

Well my first response is to file a complaint with your bank as you had made prior arrangements that were ignored. As far as I am concerned this is an illegal/frauduleant transaction.

Other's will be along to advise you further.

Sub: #1 posted on Mon, 08/11/2008 - 07:59

ladybug ladybug

(Posts: 2757 | Credits: )

I don't think Impact Cash is licensed or legal anyhow (someone correct me if I am wrong) so to be quite honest, I don't think they are going to listen to anything you say, it's all about money and I wouldn't trust them. What state are you in?

Sub: #2 posted on Mon, 08/11/2008 - 08:07

Shazzers Shazzers
Moderators Cum Industry Expert
(Posts: 17345 | Credits: )

by all accounts they are not legal anywhere

Sub: #3 posted on Mon, 08/11/2008 - 15:05

jj jj
(Posts: 1057 | Credits: )

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