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Westbury Loanshop?

Date: Sun, 12/09/2007 - 14:00

Submitted by anonymous
on Sun, 12/09/2007 - 14:00

Posts: 202330 Credits: [Donate]

Total Replies: 17


Ok, I thought this was going to be fairly easy for me to resolve, but based on my research, it appears I have an impending nightmare on my hands. I live in AZ, and looked at my checking account this morning to see a $390 debit from LoanSHP/Westbury with a phone number that I have now been on hold with for over an hour. I filed a claim/dispute with my bank, but of course their claims dept. is closed on Sunday's so I'll have to call them tomorrow to see if they can give me provisional credit to my account while they dispute this charge. I have never heard of this company, never done business with them and NEVER authorized them to withdraw any money from my account. I have never received phone calls, emails, or any other correspondence from them. I do have a couple of payday loans that I defaulted on a year and a half ago, but none with anyone related to this company as far as I can tell through my research thus far.

Does anyone know what the chances are that I my bank will be able to resolve this in my favor? I can't even get a hold of anyone with this company, and it seems that so many others have had varying problems with them. I now have $5.38 in my checking account and I'm discouraged bywhat I've heard so far.

Help? Suggestions? Information? Advice? Anything is appreciated.


knight, your bank will most likely reverse the debit off. However, here is the problem. These vultures now have your bank account information. And they will attempt to debit it over and over and over. You need to get to your bank and speak with the manager. Explain this was an unauthorized debit by a company you have never dealt with or heard of. They will most likely advise you to close your account and open a new one. You will need to get rid of this account. Believe me, they have your information and they will have a "field day" with it.


lrhall41

Submitted by cannr on Sun, 12/09/2007 - 17:33

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Do as Cannr stated...to secure your checking account. You stated you defaulted on a couple of pdls...Westbury Ventures/Loanshop is also Xpress Cash, DMSmarketing, Loan Point USA, LTS Management Services SMTM, LLC and Whistler Loans just to name a few...I am sure they have more. Their e-mail is DMSMKTG.com and their address is: 2207 Concord Pike #505 Wilmington De 19803..if you need more info let us know..


lrhall41

Submitted by laura19544 on Mon, 12/10/2007 - 06:50

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Thank you both for your replies!

I don't believe that any of my loans were with any of these companies...the two I think I defaulted on were with ameriloan and OneClickCash. My next questions I guess would be:

1. If I defaulted on loans over a year and a half ago, and with an entirely different checking account, how is it legal for them to just take money out of my new checking account if I've never given them authorization to do so?

2. I'm hesitant to call/email them and give them any information as they obviously already have enough to do whatever they please. Should I just let my bank handle it?

3. Anyone know why banks don't give provisional credit while they dispute the charge? And does anyone know what the dispute process is with the bank? For example, what information do they request from the company that made the charge, what do they use to determine the debt/charge valid? If Westbury says to my bank that it's something from a different checking account, can my bank really make the determination to let the charge stand?


lrhall41

Submitted by on Mon, 12/10/2007 - 09:03

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BE CAREFUL with this company!!! I've had the exact same problem within just the last two weeks. I was on and off the phone with my bank and these people for hours!! First my bank gave me their phone number, and the guy i talked to said that it wasn't them it was some other company. I guess he lied or didn't know what he was talking about. I hung up, called my bank again, made sure i had the right number, and then called them back. Only to find out, that like you, I had a couple of pay day loans from over a year ago that I had defaulted on. They had gotten my NEW bank information from somewhere else, and had just started debiting my account without my permission. Clearly, this is illegal. But as I agreed I had defaulted and did indeed owe them the money I set up some future smaller withdrawals with them to pay off my loans. So it worked out. But do be careful, because just as cannr suggested, I went through my bank. They did indeed tell me that to avoid further debitting i would have to close the account I had and open an entirely new one. Which would of course mean transferring over everything else I had coming out of that account, getting a new debit card and the whole nine yards. Not fun at all. Also, this company goes under dozens of other names, so it may just be that they are holding the loans for Ameriloans and OneClickCash, which I believe may be the case. The best advice I can give is to stay on the phone or keep calling back and hitting '0' until you get a representative. Let them explain why they are debitting your account and just try to work it out that way. Good luck!!!


lrhall41

Submitted by on Mon, 12/10/2007 - 10:48

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I did apply for a new loan, but with a company that I worked with before, and that loan is in good standing. It's the first loan I've applied for with this account, so this other company (Westbury) never had that information.

If it's a valid debt, I'll pay it, but I'll pay it on my terms and when I'm in a financial position to do so. I'm not going to give them any information about setting up payments if they are just going to take it all out at once.

And now it sounds like no matter what I do, they'll be able to just keep pulling money from wahtever account I have, even if I close this one and open another.

Does that sound about right?


lrhall41

Submitted by on Mon, 12/10/2007 - 11:38

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Yeah, that's what happened with me also. I applied for another loan with a company that I had a loan with previously that was in good standing, and Westbury got my new account information from them and just started debitting away. Your bank will give you back your money, hopefully in a timely manner, but you have to be careful to make sure you settle the dispute. Sometimes if you don't, the bank will take the money back from you. You will have to discuss this with a representative from your bank to find out exactly how it works. Essentially, it was my understanding that whether or not you are in default of your loans and want your money, that company is supposed to take you to court to get their money back, not just start debitting your new account. Whatever agreement you may have signed if you did not directly give them this new information and permission to deduct from your account, they should not be debitting it. As for the new account, they won't have this information unless you apply for another loan, so try to stay away from that, even if its with a company with which you're in good standing. Good luck!


lrhall41

Submitted by on Mon, 12/10/2007 - 12:18

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Let's assume I signed something saying they can debit any account I ever have...I don't recall ever reading that or it would have give me pause, but let's assume that. If I don't give them direct authorization to take a particular amount of money out of my current account, it still doesn't seem legal for them to just take whatever they want...especially if I haven't heard anything.

Hopefully my bank will be able to get my money back...but what happens with the current loan that's supposed to come out of my account if I close the account? I don't want to give the current lender my new bank account information if they are going to share it with Westbury, so how do they get paid?

This is all so confusing and disheartening...I can't be left with $5 until my next paycheck, which I am as of right now, and I don't want to have to always worry that my money isn't safe in my bank. It's right before Christmas, my car was just stolen (I got it back, but it's added expense for repairs due to ignition damage and such), I've got bills to pay, Christmas presents to buy, and all the bank will tell me is "Give us 10 business days."

How is anyone ever supposed to protect their money if anyone can get information about you and take whatever money they want whenever they want it, valid or not?


lrhall41

Submitted by on Mon, 12/10/2007 - 12:22

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You are dealing with the lowest of the low. Illegal companies. They are heartless.Almost all pdl agreements have that clause in it, and if they can find your bank they will take your money. You will have to close this account if you want to be safe,Please do not apply for anymore of these loans.They impact every aspect of your life and forever.
I am sorry about your situation, but we have all learned the hard way about these companies and the damage and horror they cause. I still check my bank accounts twice a day. Even loans that have been paid off come back and debit more money if they can.


lrhall41

Submitted by kashzan on Mon, 12/10/2007 - 12:27

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It does seem you are in a pinch there. Because you are right. With this new loan you have out, if you close your account then you will be in default of that new loan. However if you open a new account and give them that new information, chances are heavily against you that they will share this new information with Westbury. I think you're going to have to talk to one of them. Try to see if you can make a deal to pay them back without giving them your information. As far as they're concerned, you may have closed your account, and NEVER opened a new one. It is my understanding that they do have other ways to pay them back (i.e money orders, Western Union, etc.) you may be able to work out paying the new loan off that way. As far as Westbury goes, i'm not really sure. It's up to you whether you would like to keep this account and schedule to have them take the payments out on some future obscure date, or just close your account and not tell them. Keep in mind, if you give your new information out, they will probably get it. I hope you can figure this out.


lrhall41

Submitted by on Mon, 12/10/2007 - 12:46

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That is how they got his new info in the first place. westbury got it from his new loans. You will have to close your account, wait for the new loans to contact you and pay either with a pre paid debit card, money gram or some other means where they dont get your bank info. THese companies ARE SOME HOW RELATED AND ONCE ONE GETS YOUR INFO ALL GET YOUR INFO. You really need to close the account and not give the info to anyone


lrhall41

Submitted by kashzan on Mon, 12/10/2007 - 12:50

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I agree. That would probably be best. Close your account. See if your bank can get you your money back and wait for the new place to contact you. Prepaid debit cards are probably the way to go. That way you can put the exact amount of money you need on there, and anything Westbury tries to take out just won't be there.


lrhall41

Submitted by on Mon, 12/10/2007 - 13:04

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I truly do appreciate all of the information. This is just an entirely overwhelming situation. I never thought I would have to apply for a payday loan again, but my car was stolen and I needed the money to make it driveable.

If my bank reverses the charge, will this place start calling my work? I don't want them to harrass my boss or the receptionist or anything and I do worry about that.


lrhall41

Submitted by on Mon, 12/10/2007 - 14:00

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We have all been there...however you should let your boss know the situation...he may be able to stop any calls you may get at work. I have been at odds with Westbury for six months now...they are relentless. However I just get e-mails...I told my supervisor and she tells anyone who calls for me I don't accept calls at work. My family and friends know that also.


lrhall41

Submitted by laura19544 on Mon, 12/10/2007 - 19:10

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For anyone that has a loan already out and are in default, and a couple after that your try and get another payday loan with any other loan company the one you default with track your information thru something like a loan track, and start debiting your account i advise you if you have a loan that hasnt been paid plz i mean plz dont go online trying to get another one because ur information runs thru the loan company that you defaulted with, and they will go in that new account and get the money you owe


lrhall41

Submitted by on Thu, 12/11/2008 - 17:51

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