I just received the following email response! How do I handle?
Date: Thu, 10/04/2012 - 09:38
[COLOR=#7030a0]Thank you for your email. Due to security reasons and the current Customer Service Department polices we ask that you please give us a call at 1-866-598-1100 or visit your loan companies' online Bold Chat service to answer any questions about your account. Thank you for your patience in this matter.[/COLOR][COLOR=#7030a0][FONT=Century Gothic][/FONT][/COLOR]
[COLOR=#7030a0] [/COLOR]
[COLOR=#7030a0] [/COLOR]
bs
there policy is so they can,lie,threaten,and harass by phone or chat.resend your email and keep resending.do not call,or chat with them.a waste of time.
This is a common tactic. You do NOT want to go on the phone with
This is a common tactic. You do NOT want to go on the phone with these people. They see that you used a template letter and assume that you do not know the laws and that they can take you apart on the phone and get you to pay. keep it to email!
I would use their online bold chat....you can make a copy of it
I would use their online bold chat....you can make a copy of it for your records.
d'oh
that is correct soaplady.you can save a chat.just don't see the benefit if this is an offshore,or tribal pdl that's all.