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Help with Wells Fargo

Date: Wed, 09/05/2012 - 12:18

Submitted by aechevarria78
on Wed, 09/05/2012 - 12:18

Posts: 5 Credits: [Donate]

Total Replies: 7


I had some illegal internet loans that I am in the process of dealing with. As many others have done, I wrote emails to the illegal loan companies, placed a hard hold on my bank account and planned on closing it. Wells Fargo is not letting me close the account because I have something called a Direct Deposit advance with them for $500. If you're not familiar with what that is, it's basically payday advances that Wells Fargo does (they deduct the loan principal and "fee" from each direct deposit that goes into the account). I asked if it could be separated from that account or transferred to my new account, or if I could set up a repayment plan and the answer has been no to everything. They said the only way to close the account is to pay off the direct deposit advance, and of course I don't have $500 laying around. Meanwhile NSF charges are racking up because the loan companies are still trying to ACH my account and Wells Fargo will not remove the NSF fees even though I have a hard hold on the account. I feel stuck and am hoping for some guidance. I feel like Wells Fargo shouldn't be allowed to make you keep an account open like that.


Get on the phone with Wells' customer service and speak to a manager on the phone... inform the manager that unauthorized things are hitting your account and you tried to close it in good faith and the branch is not allowing you. Also inform them that you refuse to pay ALL overdraft fees assessed with regard to this. This is a load of crap on their end...


lrhall41

Submitted by waffles on Wed, 09/05/2012 - 13:07

( Posts: 1697 | Credits: )


No they wont close the account in cases like yours....however if you have given them a copy of the ACH revocation, there should be nothing from the lender going thru and no NSF charges. If you have followed the ACH revocation path, go INTO the branch and talk with the branch manager only. If they will not reverse the charges, demand to be put on the phone with the district manager. As an ex Wells employee, I can assure you that the branch manager knows multiple phone numbers to reach the district manager, including both the personal and wells fargo provided cell phones.


lrhall41

Submitted by SOAPLADY on Wed, 09/05/2012 - 14:18

( Posts: 17315 | Credits: )


If the branch manager AND district manager are uncooperative (or the branch manager refuses to put you on with the district manager) then you call corporate and report both of them. I'm assuring you that if you go high enough up in the chain of command they will reverse the fees and allow you to pay back the advance in a safer way. Make sure to let them know these charges are unauthorized as you already revoked ACH with the payday lenders and should have brought it to the bank. If you didn't bring the copies to the bank you can always just tell the bank it's unauthorized as, well, these bastard PDLs are.


lrhall41

Submitted by waffles on Wed, 09/05/2012 - 16:04

( Posts: 1697 | Credits: )


I had the EXACT same thing with US Bank....and they helped me out. I have 35 days to pay the advance back - which will be no problem. But, as everyone suggests...I went in sat down with a Banker, they brought the manager into the conversation. I left them my revocation letters...and they froze my account. Not a sniff of an NSF. Being proactive with my bank helped me immensely.

Good luck with this...but you should be able to accomplish your goal!


lrhall41

Submitted by Dratcliff22 on Wed, 09/05/2012 - 20:10

( Posts: 8 | Credits: )