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UnitedCash...they called me at work!

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Hey, guys:

Got a call transferred to me at work from UnitedCashLoans...spoke to a very nice young man by the name of Mark Robbins. He told me that he had been made aware (gee, by the 1,000 emails I've sent or by the certified letter?) that I was unhappy with certain aspects of my loan.

He offered to let me pay off the principal and when I asked how much that was (I know EXACTLY how much I've paid and its the principal + a couple of nominal fees) he put me on hold.

He promptly returned to tell me that in order to find that information out, I would have to log into their website AND that he was trying to keep my account from going into their recovery department!

First, I let him know that I was aware that they were a d.b.a. of MTE Financial and not licensed in Florida. Then, I told him that even if they WERE licensed, they were violating the law in this state regarding internet loans. I further advised him that since I had not received a single response to my many emails or to my certified letter, that I had filed a complaint with my AG, who seemed very interested in their operations. I also informed him that in that certified letter, I had expressly told them NOT to contact me at work and that if they did so again, I would file numerous other complaints with every other agency I could find.

He responded by saying that all of the above was "neither here nor there" and that he was giving me an opportunity to settle a debt. I told him that it was DEFINITELY HERE AND THERE, that they were operating illegally and if they wanted to communicate with me any further - even regarding an offer of repayment, they would have to do it via USPS so that I could make a copy for the AG and my personal attorney.

HE THANKED ME AND HUNG UP! :lol: I didn't even get a chance to say good-bye!

Now, I'm not naive enough to believe for a SECOND that this is the last I'll hear from these folks felt AWESOME to have my s*** together when they called and for that, I have a whole bunch of you guys to thank!


you did a great job. i am so glad that you had all your stuff together. You handled him wonderfully. You are correct, you have not heard the last of him, but at least you know all the right things to say. keep up the great work

Sub: #1 posted on Wed, 08/29/2007 - 11:55

kashzan kashzan

(Posts: 5401 | Credits: )

Good work. Don't forget the FLDFS if you haven't filed a complaint there yet! They are getting very active due to our members complaints.

Sub: #2 posted on Wed, 08/29/2007 - 12:03

Frogpatch Frogpatch
Moderators Cum Industry Expert
(Posts: 5382 | Credits: )

Good job! Way to put him in his place........... :lol:

Sub: #3 posted on Wed, 08/29/2007 - 13:06

Tweety71 Tweety71

(Posts: 2061 | Credits: )

That is the way to talk to them. :lol: They don't need to be harassing you at work especially since you specifically told them not to. :twisted:


Sub: #4 posted on Wed, 08/29/2007 - 13:11

ladybug ladybug

(Posts: 2757 | Credits: )

I love what you told them! Good for you! I've been VERY lucky in that since I've "defaulted" on my loans with them (even though I overpaid by significant amounts), I haven't heard a word.

Sub: #5 posted on Wed, 08/29/2007 - 13:42

JEN5276 JEN5276

(Posts: 394 | Credits: )

Great response Shey...good for you!!

Sub: #6 posted on Wed, 08/29/2007 - 14:51

Morningstarr430 Morningstarr430

(Posts: 2329 | Credits: )

How long did it take for them to finally call you. I've had my account closed for over a month now and have only heard from one of my unlicensed PDLs. But I have UnitedCash too! Wondering when I'll be hearing from them....

And I think I'll copy and print what you said to them as a quick reference for when they do call me! It was excellent!

Sub: #7 posted on Wed, 08/29/2007 - 16:06

pokogeo pokogeo

(Posts: 571 | Credits: )

Hey, Pokogeo: I closed my account on June 21st but, they contacted me at home about a month ago. That time, it was to let me know I had defaulted. When I hit the young lady with the same information, she stated that I had to speak with a manager but that one wasn't readily available! :lol:

Sub: #8 posted on Thu, 08/30/2007 - 05:54


Ooops, I forgot to log in! That was me above, Pokogeo and by all means, copy whatever information will help you deal with these idiots! :wink:

Sub: #9 posted on Thu, 08/30/2007 - 06:00

Sheyld Sheyld

(Posts: 65 | Credits: )

:wink: I forget at times too....

Sub: #10 posted on Thu, 08/30/2007 - 06:04

Tweety71 Tweety71

(Posts: 2061 | Credits: )

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