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Integrity Advance response email

Submitted by on Tue, 04/27/2010 - 14:06
Posts: 202330
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I took out a loan through Integrity Advance over the internet. I have paid them over $2040. what I originally borrowed from them. I sent them the following email over and over again as you can tell from the dates and I did not ever hear anything back from them until today and their response follows my email. I did not file anything with BBB, FTC, or My attorney generals office as I was waiting to hear back from them. Please advise on what to do.

Wed, March 17, 2010 4:11:42 PMRe: Loan Reimbursement
To: [email]info@iadvancecash.com[/email]

To: [email]info@iadvancecash.com[/email]
Sent: Fri, February 26, 2010 7:51:37 AM
Subject: Re: Loan Reimbursement

To: [email]info@iadvancecash.com[/email]
Sent: Thu, February 25, 2010 9:51:13 AM
Subject: Re: Loan Reimbursement

To: [email]info@iadvancecash.com[/email]
Sent: Wed, February 24, 2010 9:18:46 AM
Subject: Loan Reimbursement


Date: 2/23/10

Integrity Advance


After doing research regarding Internet payday loan laws in the State of Michigan, I have found that your Internet payday loans are actually illegal. I have also found the following laws to be true applying to payday loans in the State of Michigan in general:

Legal Status: Legal

Citation:
Mich. Comp. Laws 487.2121 et seq.

Loan Terms:
Maximum Loan Amount: $600
Loan Term: Max: 31 days
Maximum Finance Rate and Fees: 15% of first $100, 14% of second $100, 13% of third $100, 12% of fourth $100, 11% of fifth $100, 11% of sixth $100 + any database verification fee
Finance Charge for 14-day $100 loan: $15
apr for 14-day $100 loan: 390%

Debt Limits:
Maximum Number of Outstanding Loans at One Time: One with licensee or more than one with any other licensee
Rollovers Permitted: None (cannot renew; lender may extend only if it does not charge a fee)
Cooling-off Period:
Repayment Plan: Yes

Collection Limits:
Collection Fees: One $25 returned check charge
Criminal Action: Prohibited




I hereby revoke any and all ACH authorizations with your company from debiting any of my personal accounts, per Federal law, Regulation E Section 205.10 Preauthorized transfers. I have closed my account with the to protect my interest in this matter, per instructions from The Michigan Department of Finance. I also revoke any and all wage assignments I may or may not have signed with your company, I no longer authorize you, your company, or your affiliates to attach any part of my wages or contact my employer for your collection purposes. I have notified my employer about this matter so any attempts to do so on your part will be rejected.

I demand that any contact be made through US Postal mail or email only. I will need everything in writing to keep accurate records of all communication as per instruction from my Attorney General's Office.
I prohibit you or your affiliates to contact me via telephone at my place of employment or my home
telephone number. I also prohibit you from calling my references listed on my loan.

Due to the fact that Internet payday loans must be licensed in the state of Michigan to be a legal and binding contract, your company should NOT issue loans to Michigan residents at all. I am requesting that you send me your license number which enables you to offer loans to Michigan residents.

The legal amount that could have been charged to my loan is the principal amount, even IF your Internet pay day loan were legal anywhere in the U.S.. I have taken out two loans that I can account for and have attached the dates of the loan and every payment made. I have paid you more than the principal in the amount of 2040.00 and I demand a reimbursement of these funds.

I must also inform you that I will be filing complaints with the Better Business Bureau, the Federal Trade Commission, and the Michigan Attorney General's Office. I have also sent a copy of this letter certified mail.

I expect a response from your company no later than 5 days from the above date regarding this matter. This response may only come via US Postal mail or email. No telephone contact is permitted.

Sincerely,

CC:
Better Business Bureau
Michigan Attorney General
Federal Trade Commission




And here is their response:
Dear Ms. / Mrs.



We are responding to your communications with Integrity Advance,

regarding your previous loan. We considered it to be a valid debt.

Integrity Advance takes its obligations to comply with all applicable

laws very seriously and expends significant resources to ensure this.



Integrity Advance makes short term consumer loans pursuant to licensure

and regulation by the State of Delaware. Integrity Advance does not solicit

customers in Michigan. On advice of counsel, Integrity Advance maintains

that the choice of Delaware law as controlling in the loan documents

would be upheld, as all significant contacts in the loan transaction

occur within Delaware.



Despite our position stated above, and without obligation to do so, in the

interest of resolving this matter without escalation and further expense,

we are willing consider this matter resolved once you have complied

with the terms of the settlement offer below.



Settlement Offer



Integrity Advance is making a one-time limited offer to release you from

any further obligation regarding your loan only upon receipt of satisfactory

evidence that your filed complaint with the BBB, Federal Trade Commission

and the Michigan Attorney Generals Office has been resolved and the

attached signed Confidential Mutual Release Agreement. Please fax the

signed release to our Customer Service Department at (800)616-0533.





******PLEASE SEND US THE SIGNED RELEASE NO LATER THAN MAY 4, 2010 . IF WE HAVE NOT RECEIVED THE SIGNED RELEASE BY MAY 4TH, 2010, THIS SETTLEMENT OFFER WILL BE AUTOMATICALLY REVOKED AND WE WILL ONTINUE TO HANDLE YOUR ACCOUNT PURSUANT TO YOUR LOAN AGREEMENT.******



PLEASE KEEP IN MIND THAT THE EXISTENCE AND TERMS OF THIS SETTLEMENT OFFER AS WELL AS THE ENCLOSED CONFIDENTIAL MUTUAL RELEASE AGREEMENT ("AGREEMENT") ARE TO BE KEPT IN THE STRICTNESS OF CONFIDENCE AND YOU MUST NOT DISCLOSE THE EXISTENCE OR ANY OF THE TERMS OF THIS SETTLEMENT OFFER OR THE AGREEMENT TO ANY THIRD PARTY OTHER THAN TO YOUR PERSONAL ATTORNEYS OR ACCOUNTANTS.

YOU FURTHER UNDERSTAND THAT THE AGREEMENT PROVIDES THAT, IN THE EVENT OF ANY DISCLOSURE INCONSISTENT WITH THE TERMS OF THE AGREEMENT, INTEGRITY ADVANCE WILL BE ENTITLED TO RECEIVE FROM YOU AT LEAST $10,000 IN LIQUIDATED DAMAGES.





Sincerely,



Integrity Advance, LLC






--------------------------------------------------------------------------------

This electronic message transmission and any files transmitted with it, are a communication from Integrity Financial Partners, Inc. This message contains information that is confidential or otherwise the exclusive property of the intended recipient or Integrity Financial Partners, Inc. This information is solely for the use of the individual or entity that is the intended recipient. If you are not the designated recipient, or the person responsible for delivering the communication to its intended recipient, please be aware that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this electronic transmission in error, please notify by telephone (866-951-3675), collect or by electronic mail to the email address above and promptly destroy the original transmission. Thank you for your assistance.

Please consider the environment before printing this email.



--------------------------------------------------------------------------------
This electronic message transmission and any files transmitted with it, are a communication from Integrity Financial Partners, Inc. This message contains information that is confidential or otherwise the exclusive property of the intended recipient or Integrity Financial Partners, Inc. This information is solely for the use of the individual or entity that is the intended recipient. If you are not the designated recipient, or the person responsible for delivering the communication to its intended recipient, please be aware that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this electronic transmission in error, please notify by telephone (866-951-3675), collect or by electronic mail to the email address above and promptly destroy the original transmission. Thank you for your assistance.

Please consider the environment before printing this email.


They know they're not licensed in Michigan and can't enforce the debt in court. Contact the FTC, the BBB, and the Michigan attorney general's office and send them copies of this letter. Make sure you get written statements confirming that you've contacted the FTC, Attorney General's Office, and the BBB, then send them to the lender as proof. Then get a written statement from the lender releasing you from the debt.


Submitted by OVLG Attorney on Tue, 04/27/2010 - 14:19

OVLG Attorney

( Posts: 511 | Credits: )


I got the exact same email, but in your case, it looks like they're not even claiming you have a balance...

So, what exactly are they offering with this limited time offer? "You quit your bitching and don't talk about us, and we'll refrain from fabricating a debt balance to attempt to collect?"

Yeah, don't believe it. I'm currently formulating a response which will say, in not so many words, Stuff your "offer" where the sun don't shine, I'm not signing doodly squat, I'm not reporting the issue as resolved to cover your butt, and you still owe me money.

In your case, I would DEFINITELY file a complaint with the BBB and the State AG, detailing how you discovered that you have been grossly overcharged for fees and interest beyond what is allowed by the law (as the lender is not licensed to charge these fees in your state at all), and that the company has been unresponsive and uncooperative to your attempts to rectify the situation. Attach copies of your letters to them (as well as dates sent) and their response.


Submitted by msmotr on Tue, 04/27/2010 - 14:55

msmotr

( Posts: 61 | Credits: )


So I have done more research and found the initial loan in the amount of $300.00 taken from these people on 9/11/08. I have not done research to find out how much I overpaid them but am willing to go after them for this also. So what should I do first, Send a complaint to BBB, FTC, and Attorney General's office and what should I put in this complaint. Should I respond to Integrity Advance? Please Advise.


Submitted by on Thu, 04/29/2010 - 05:41

( Posts: 202330 | Credits: )


Quote:

Originally Posted by Anonymous
So I have done more research and found the initial loan in the amount of $300.00 taken from these people on 9/11/08. I have not done research to find out how much I overpaid them but am willing to go after them for this also. So what should I do first, Send a complaint to BBB, FTC, and Attorney General's office and what should I put in this complaint. Should I respond to Integrity Advance? Please Advise.

CLICK HERE to find out how to deal with unlicensed lenders.


Submitted by Shazzers on Thu, 04/29/2010 - 06:06

Shazzers

( Posts: 17344 | Credits: )


When I dealt with them, I got the same letter. I told them their offer was unacceptable as I had overpaid them and, in fact, they owed ME money. I was able to get a partial refund and then signed the agreement which basically says you can't come after them for more money, sue them in the future, or talk about the agreement :) It also says, however, that your account is paid in full.

Try to get some money back from them.


Submitted by OhioGal1 on Thu, 04/29/2010 - 10:10

OhioGal1

( Posts: 5253 | Credits: )


Thank you OhioGal1. I have sent them another email. Doing research, I realized that I had a 3rd loan in 2008 that I took out and paid them for but I requested that if they refund the $2040 I will do nothing about the loan from 2008. Don't know if I will get anything out of it but I guess it is worth a try.


Submitted by on Thu, 04/29/2010 - 12:36

( Posts: 202330 | Credits: )


>:-)

You could send them something like this:

Upon further research, my records indicate an additional illegal loan in 2008, for which I overpaid in the amount of $xxx, in addition to the previously quoted overpayment amount. This brings the total refund owed to me to $xxxx. As a resident of Michigan subject to Michigan state laws, I maintain that the choice of Michigan law be upheld, and consider this refund demand to be valid.

Though I maintain my position above, and without obligation to do so, I am willing at this time to extend a limited-time settlement offer, wherein you refund my originally requested amount of $xxxx and provide me with a letter stating that my loan(s) with you have been Paid in Full. Upon receipt of this refund and PIF letter, I will report the issue as resolved to all involved agencies, and blah blah blah blah....

yeah... that would be awesome... lol!


Submitted by msmotr on Thu, 04/29/2010 - 13:06

msmotr

( Posts: 61 | Credits: )


I have recieved a new response. What do I do? Do I sign?
[COLOR=#1f497d][/COLOR]
Your interpretation of the law is invalid, Delaware Law governs your loan(s) as stated below as well as on your loan documents. You adhered to the terms of the loan agreements and paid off your loans as scheduled. While Integrity Advance is not obligated to "refund" you any monies, I am willing to "refund" you the last two months of ACH Transactions in an effort to bring this matter to an amicable close. The total amount to be sent to you is $350 upon receipt of the signed Mutual Release Agreement and evidence that your complaints have been resolved. Thanks,

Anthony


Submitted by on Tue, 05/11/2010 - 05:15

( Posts: 202330 | Credits: )


[QUOTE=Anonymous;697295]I have recieved a new response. What do I do? Do I sign?

Your interpretation of the law is invalid, Delaware Law governs your loan(s) as stated below as well as on your loan documents. You adhered to the terms of the loan agreements and paid off your loans as scheduled. While Integrity Advance is not obligated to "refund" you any monies, I am willing to "refund" you the last two months of ACH Transactions in an effort to bring this matter to an amicable close. The total amount to be sent to you is $350 upon receipt of the signed Mutual Release Agreement and evidence that your complaints have been resolved. Thanks,

Anthony [/QUOTE]

are you the OP?if so i would say NO DEAL!!!!!!!!!!!!they owe you almost 1200.00.their 350.00 offer is an insult as their steadfast and stupid notion that delaware law prevails is as well.re-file your AG complaints with that e-mail attached.they are insulting you,and stll being stupid with their e-mails.respond that they are still wrong,and new complaints will be sent right away.


Submitted by paulmergel on Tue, 05/11/2010 - 05:31

paulmergel

( Posts: 15514 | Credits: )


I would be happy with a $1500.00 settlement if I request this of them do I tell them that I would sign the papers if they refund me the $1500.00 that they owe me and I will forget the remainder, or should I do differently. I didn't think that I would even hear back from this company as the loan has been paid off.


Submitted by on Tue, 05/11/2010 - 05:55

( Posts: 202330 | Credits: )


Quote:

Originally Posted by Anonymous
I would be happy with a $1500.00 settlement if I request this of them do I tell them that I would sign the papers if they refund me the $1500.00 that they owe me and I will forget the remainder, or should I do differently. I didn't think that I would even hear back from this company as the loan has been paid off.


well as another poster said a partial refund is good,but 350.00?shoot for more,but don't count on the entire 1500.00 being refunded.at least 850.00 should be sent.that is at least 850.00,but i wouldn't accept their present offer.not at all.


Submitted by paulmergel on Tue, 05/11/2010 - 06:03

paulmergel

( Posts: 15514 | Credits: )


I would definitley counter-offer. They did the same to me, low-balled me. I countered and ended up getting about half of my money back, if I remember correctly. Be persistent. The fact that they're willing to give you some money back indicates that, although they won't say it outright, they know you are RIGHT!


Submitted by OhioGal1 on Tue, 05/11/2010 - 06:08

OhioGal1

( Posts: 5253 | Credits: )


Quote:

Originally Posted by OhioGal1
I would definitley counter-offer. They did the same to me, low-balled me. I countered and ended up getting about half of my money back, if I remember correctly. Be persistent. The fact that they're willing to give you some money back indicates that, although they won't say it outright, they know you are RIGHT!


agreed ohiogal1.first they just want you to sign the release,then they offer a low-ball offer.despite the tap dancing about the laws.they know you are right.it just is kind of ridiculous they have to play these games with people.


Submitted by paulmergel on Tue, 05/11/2010 - 06:12

paulmergel

( Posts: 15514 | Credits: )


I sent them a email a week ago and still have heard nothing. Do I just keep emailing them and should I send a fax? I need a fax number to do so. Does anyone have it? If they decide on a settlement how is it that they refund you the money. I was able to get money deposited into a closed acct. before. Just curious.


Submitted by on Mon, 05/17/2010 - 05:11

( Posts: 202330 | Credits: )


Quote:

Originally Posted by Anonymous
I sent them a email a week ago and still have heard nothing. Do I just keep emailing them and should I send a fax? I need a fax number to do so. Does anyone have it? If they decide on a settlement how is it that they refund you the money. I was able to get money deposited into a closed acct. before. Just curious.

An email is just as effective and probably more so with unlicensed lenders. Why compromise your fax number or employers fax number, they will only eventually expoit it.


Submitted by Shazzers on Mon, 05/17/2010 - 07:00

Shazzers

( Posts: 17344 | Credits: )


What is a reasonable amount of time to give them to respond. If I was late on a payment they would call the same day, but when I call them on their wrong-doings they seem to take as long as they want. I sent them an email on 5/10/10 with the counteroffer and have heard nothing back. Do I call them, keep sending, where do I go from here?


Submitted by DorenC on Tue, 05/18/2010 - 05:33

DorenC

( Posts: 156 | Credits: )


Scratch my original note. I was confusing IA with EastSide Lenders. Anyhoo, contact this gentleman directly. He is a little slow to respond. He used the "my legal department is reviewing your request" excuse with me. But, in the end, I received my refund (50ish%) and did sign a mutal release agreement.

[EMAIL="anthony@iadvancecash.net"]anthony@iadvancecash.net[/EMAIL]


Submitted by OhioGal1 on Tue, 05/18/2010 - 06:47

OhioGal1

( Posts: 5253 | Credits: )


I am rather annoyed this morning as when I went to send my daily email to Anthony I got the following email back.
I am out of the office and will return 05/25/10. If you need immediate attention please contact Ms. Sandy @ 866.378.0084 or ext. 7780. Thanks,
Anthony
He has been getting my emails and had to go into his email to set up the rule for being gone, so he just isn't responding. Now I have no email for Sandy. Can anyone help with this? Should I fax attn Sandy and see if she emails back? I am not really wanting to call them.


Submitted by DorenC on Wed, 05/19/2010 - 06:07

DorenC

( Posts: 156 | Credits: )


Quote:

Originally Posted by bekcaren
I am rather annoyed this morning as when I went to send my daily email to Anthony I got the following email back.
I am out of the office and will return 05/25/10. If you need immediate attention please contact Ms. Sandy @ 866.378.0084 or ext. 7780. Thanks,
Anthony
He has been getting my emails and had to go into his email to set up the rule for being gone, so he just isn't responding. Now I have no email for Sandy. Can anyone help with this? Should I fax attn Sandy and see if she emails back? I am not really wanting to call them.


If they are not answering your letters/e-mails, I would ignore them. When I sent them my letter (7/09) and set forth my statement that I would not be paying as I overpaid on other loans, I did not hear one word from them. And I sent both an e-mail and a certified letter. They know they are in the wrong......


Submitted by aubrey on Wed, 05/19/2010 - 13:10

aubrey

( Posts: 1203 | Credits: )


Try [EMAIL="sandy@iadvancecash.net"]sandy@iadvancecash.net[/EMAIL] That seems to be their format. Otherwise, don't worry about it. Keep sending him a daily email. He will eventually respond - or he won't. Doesn't matter as long as your money is safe. They are the ones in the wrong, remember? :)


Submitted by OhioGal1 on Wed, 05/19/2010 - 14:11

OhioGal1

( Posts: 5253 | Credits: )


I have a question I rec'd this same letter however I never filed complaints with these companies. What are the possible reprocussions?

Quote:

Originally Posted by OVLG Attorney
They know they're not licensed in Michigan and can't enforce the debt in court. Contact the FTC, the BBB, and the Michigan attorney general's office and send them copies of this letter. Make sure you get written statements confirming that you've contacted the FTC, Attorney General's Office, and the BBB, then send them to the lender as proof. Then get a written statement from the lender releasing you from the debt.


Submitted by on Wed, 11/03/2010 - 10:59

( Posts: 202330 | Credits: )