Hate Cable
Date: Wed, 03/21/2007 - 07:32
Though a series of screw ups at Time Warner they disconnected my phone from ATT.. (Without permission) so now I have no phone service and I even paid my bill…
But while calling last night I encountered a Customer service rep after being on hold for 35 minutes that said and I quote “My F&^%^ computer is on my last nerve†I am sure she thought I was on hold.. When I said I do not care about her computer she hung up on me….
I was fit to be tied.. up to this point I was just aggravated now I am beyond rational..
So of course I call back.. ( I always start with I am sorry to the person who gets my call because it is not them I am mad at) anyway after another 45 minutes of hold and back and forth I get a supervisor who is trying to be helpful but has her limits as to what can be done…
So this morning I came in the office and through Google I did find the corp. office for Time Warner and yes my friends got the Vice President of Customer Relations for the whole US. And did I give her a earful.. I am to get a Call from the President of the Western Region by 10:00 PST to have this resolved and to file a formal complaint about the Customer Service Rep… and I hope get phone service back on with ATT.
I am so fed up with these people you are stuck unless you buy a dish and yet they treat you like crap I refuse to be cussed at and hung up on… if she thought I was on Hold I am sorry would have worked or transfer me.. BUT hang up on me after all that time on hold.. No not me.,
Thanks for the Vent…
Ahh good old time warner...They never have anything on and they
Ahh good old time warner...They never have anything on and they charge you an arm and a leg for everything...Oh and don't dare be late on the bill...LOL I hate them too ;)
I have TWC (cable/internet/phone) and have to say I have not had
I have TWC (cable/internet/phone) and have to say I have not had too much problems with them, even when I have been late. Guess I have been luck. Now I have had tons of problems with AT&T and Sprint. That is one of the reasons I went with the digital phone, plus I like only paying $39.95 for phone and call call all over and not have to pay long distance fees. Pretty much all our family is out of state, so that makes it nice.
I have just spent the last 4 hours trying to get this straight.,
I have just spent the last 4 hours trying to get this straight., and TWC admitted they did not have the auth to switch my line.. now no home phone for 7 days.. BUT i save 20 a month with my new att plan..
I am looking for a curb to jump off of this week,,,, :x
