Mortgage Hardship...any info?

Did you try their collections department? They should have some sort of loss mitigation services where they will refinance your past due payments back into your mortgage, but you will have some costs up front.

Yeah, that is who I spoke to, and was informed that I would have to call an outside agency for assistance, because they do not have any programs. They even say it in their collections letter. There is a little thing at the bottom stating that I need to pay past due amount immediately and that Chase does not offer hardship or counseling programs. And to call a non-profit organization for further assistance. Interesting, just wonder why everyone else has a program. My sister is the one who told me about the hardship program because her mortgage company has one.

Were you behind on your mortgage before Chase purchased it?
Did they give you a number to call for this non-profit organization?
They may have purchase it for that reason. Sometimes these banks will purchase "questionable" risky mortgages and they can be tough.

I would borrow from a relative or a friend if you can to get your payments caught up.
Have a garage sale, do some overtime. They usually don't foreclose on 2 months arrears, but you never know.

Did Chase swallow up another company, is that why they have it now? I'm really suprised that a company that size would not have a loss mitigation department. Is there anyway you can make it in a couple of bi-weekly payments? I'm sorry I don't know anything about Chase, I would I could help more.

Sue

Yea..I'm not too sure about them either, Sue. Someone on here probably knows about them, I'm sure. Hang tight guest.
By the way..you could register here and have a debt counselor call you for a free consultation. Maybe you can reduce your other debts to make up for the loss.

Chase is one of your more difficult banks to deal with. My sister-in-law had a mortgage with them and fell behind with mortgage payments after my brother passed away and they would not work with her either.
Be careful before you send them any money if you make an agreement with them make sure you get it in written first because my sister-in-law sent them 2 payments they said they would put the balance of the past due on the end of the loan she did not get it in writting first and they did not do it. I do not know what state you live in but some non profit organization will help you get out of a possible foreclosure if you are not more than 5 months behind. Also you can try HUD take a look at there web site give them a call they maybe able to help. If your credit is poor - I do not know how poor but there are some banks out there that will work with you be careful though they can charge high interest rates. How far behind are you? Do you have any equity? What state do you live in? What type of loan do you have?
is it a VA Loan? If you can answer some of these questions maybe we will have a better understanding of what is going on.

No, I was never behind on my payments, ever. I got the loan in 2000, Chase bought it around 2002-2003. I never had a late payment until 2005, they added the escrow account at the end of the year, and we just can't make the payment. Our mortgage payment went from $933 to $1278 plus $50 late charges when we pay late. That is a big jump. When they sent us the letter about the escrow we called them immediately and told them that would be impossible and that we signed an escrow waiver with the original company. But they said they can open an escrow account anytime they deem necessary. They said they would send it for review to remove the escrow. A month later, we called and they said the removal was denied. They escrowed only our taxes, not our insurance which we still pay. Our taxes total about $1800 for land/school taxes, if we are paying $300 per month escrow, we are way overpaying taxes. That is $3600, double our taxes. What are they going to do with that extra money? We were never behind on our taxes. We were two months behind, but I sent in one month payment, so we are actually not quite one month behind, it was due on the 1st.

I have been out of work since Oct last year, I have stopped C.Card payments so I can make my mortgage. Chase will not talk to me nadda ! They bought my note last year. I can't get any info about hardship program. I'm told I have to be behind in my payments, which is unfair, my credit is in the toilet due to c.c non payments, there must be some kind of help for us.

On Chase's website, Chase.com, on the right side is a link titled Help for Homeowners. If you click on the link it will direct you to a place that provides information for those who are behind. The number is 866-550-5705. Also you may check the better business bureau's website to find information on the President's office or an escalation department to discuss your issue. Customer service representatives are sometimes idiots and do not have the final say so.

Chase was bought by J.P Morgan in the last year I think, and it is now J.P. Morgan Chase Bank. You might have better luck with J.P. Morgan Chase asking for the J. P. Morgan customer people.
Also call 1-888-995-HOPE for great no charge advice from HUD trained councelers. It takes about an hour to go through thier rouitine but you will end up with a plan and they will guide you through the process of applying. They contact the bank as part of the service.
Good luck!

Anonymous...We are going through the same exact thing. We don't have an escrow either. They paid our 2010 taxes, claiming that they were delinquent. We are fighting it. We call and call and call. It takes hours on the phone being transferred to every department they have. Once in a while you end up talking with someone who seems to understand what really happened, but they have a supervisor standing over their shoulder keeping them from saying too much. We ended up getting a nice person after weeks of calling and insisting that they made a mistake and refusing to pay escrow. They put the escrow into dispute. They will do an investigation and try to get the money back from our county. They do agree that we didnt make the mistake, but they wont take the blame, so that leaves the county as the scape goat. They will not remove the escrow until they get their money, even though we did not cause the mess. You would not believe the excuses and rudeness from the chase employees. One of them stated that chase owns our home, and another stated "You are in escrow, and you are going to stay in escrow for the life of your loan". I love when your being transferred to another department and suddenly the line goes dead. Once you agree to pay the escrow, and you pay it, you are agreeing to their terms. We too had asked to refinance with them to get a lower interest since they said that there is something in our original contract which does not allow them to lower the interest for us. They refused to refinance. Of course they denied...they would lose all of that interest that we have been paying! Then we applied for the modification program...what a joke that is. We almost lost our home to them. They tell you not to pay your mortgage payments, but then send you notice that your payment is late and now you have to pay the late fee too. We paid the payments and 3 or 4 months later, we received a letter that we did not qualify. If we had not paid the payments, they would have had us where they wanted us. Just like all of those other people who trusted the program and chase employees. I am trying to find others who are going through this forced tax escrow thing. It seems like more and more of us are popping up here and there. Chase has found a new way to foreclose but make it look legal. I hope that this is stopped before the tax foreclosures start. If you find a lawyer, or group willing to go after them for this, please post it on this site. I'll be checking back. Good luck!

Your story is the same as mine.

Chase needs to pay for their crimes.