WFFNB Help!

Date: Wed, 07/06/2011 - 14:49

Submitted by anonymous
on Wed, 07/06/2011 - 14:49

Posts: 202330 Credits: [Donate]

Total Replies: 2

I moved and filled out the form on the bill for the address change, along with a payment for what I thought was the full remaining amount on the bill. Apparently I still owed $ 11.04, and the company never updated my address, and the bills were not getting forwarded to me. Now someone is living in my old house and they forwarded me a statement(6 months) later and the bill is over 100.00. I called to dispute this and the person, and then the supervisor BOTH said that I was just trying to blame them for my not being able to pay my bill on time. They were super rude and said they would take 20.00 off but that's all. How can I get this resolved, or make a claim against the company. Is there anything at all that I can do or am i just screwed?

Hi! Welcome to the Forums! Do you have any document to prove th

Hi!
Welcome to the Forums!

Do you have any document to prove that you have requested them to update your address. If yes, then you can send a copy of that document to them. it may be the case that they have not deliberately not updated the address. If you think that you have paid off the bill in full already, then you can refuse to pay any money to them.

lrhall41

Submitted by Good Nelly on Wed, 07/06/2011 - 21:46

( Posts: 2846 | Credits: )

Unfortunately you probably still owe it. Key here is "you thoug

Unfortunately you probably still owe it. Key here is "you thought" you paid it. You didnt pay the balance and late fees were charged to your account. Sure you can refuse to pay it, but you could end up being sued for a much higher amount. Is it worth it? Try again talking to a supervisor. Pay it and get it over with.

Sending a change of address with a payment can be overlooked...human error. You should have called in your change of address.

lrhall41

Submitted by SOAPLADY on Wed, 07/06/2011 - 21:53

( Posts: 17315 | Credits: )