American Express....I'm angry!
Date: Sat, 02/21/2009 - 15:59
I'm over 90 days late with AmEx. They have been trying to get me to commit to a hardship program for a few weeks. The balance is right around $3500. Their offer was 6 months at 0% interest, then 6 months at 9%, with a payment due each month of $70. Just yesterday a rep told me that I would have until today to decide, and then the offer would not be available. Today I called back (I decided I would take the offer to allow me some more time to save for a settlement deal) and they said sorry no deal.......AND that my account was now with an outside collection agency. The AmEx rep that I spoke with was SOOOO rude and made sure that I understood that she legally did not even have to speak with me, and that I should be greatful that I even got a few minutes of her time. She would not let me complete a sentence (I was trying to explain that a rep from yesterday told me I could call today to accept the offer) and was in the process of hanging up on me and my anger got the best of me.....I told her to f&%* off. I know how childish of me but I swear she was so incredibly rude and I just let my anger get the best of me.
So what do you think I am going to encounter now?
reply
yeah still.these banks and CC companies have been more rude than ever lately.i would have done the same thing but sooner during that conversation.
I think that as soon as it was obvious that the conversation was
I think that as soon as it was obvious that the conversation was going sideways, I would have just ended the call, then called again, getting a different person. I would likely keep doing it until someone had the courtesy to listen for a minute or so. At the beginning of each call, it is a good idea to get the agent's name and their agent ID # (they all have one). At the very least, you can file a complaint with the person's superior.
I would definitely call again and speak to someone else. ALWAYS
I would definitely call again and speak to someone else. ALWAYS ask for and write down the name / iD# of the person you are speaking to, it lets them know that YOU know who THEY are, and they tend to think before being jerks!
and just think, now that's on tape, forever, recorded for poster
and just think, now that's on tape, forever, recorded for posterity :P