Bank of America Debt Settlement: They say they can't give me a letter *before* I pay, confirming the agreed settlement
I spent a lot of time on the
I spent a lot of time on the phone today with a few BofA reps. Both of them insisted that they don't send out letters confirming the settlement agreement before the payment is made. However, both eventually talked to someone else who told them that BofA does send out such letters beforehand. I kept on persisting, saying I wasn't comfortable sending the money on the hope that I would get confirmation that I was paid in full.
The reps were all great; I have no complaints about them. But I don't know why this information isn't available to them. If I had given up and accepted not getting the settlement agreement in writing beforehand, would I have gotten no letter? Or was it just confusion with the reps and I would have gotten the letter beforehand anyway? I don't know.
I recorded the conversation (with the understanding of the rep) and have set up the payment so it'll be sent way after the letter should arrive. If something seems off with the letter (or it just doesn't arrive), I can call them again and see what's going on before the payment is made.
Thanks to this forum for the help you have provided!
I don't think you should
I don't think you should accept this deal. You should get a letter confirming the agreement before you pay. This is too risky. What will you do if Bank of America denies the agreement after you make the payment? You would have no proof. Go through this thread where our forum members have shared their experience on settling debts with Bank of America:
https://forums.debtcc.com/settlement/about50666.html