Hess Kennedy

Date: Sat, 06/30/2007 - 21:09

Submitted by anonymous
on Sat, 06/30/2007 - 21:09

Posts: 202330 Credits: [Donate]

Total Replies: 3

hey, well I just started with Hess Kennedy about a month ago. Unfortunately I did it without doing some research. I signed up with them through The Credit Exchange (thecreditexchange.com). I've been getting a bit frightened by all the posts that have been going up around here. Now tell me, is there ANY positive feedback for these guys, ANY at all...
Thanks in advance for any help...

- Mike

Search the forum here for "Hess Kennedy" and you are sure to get

Search the forum here for "Hess Kennedy" and you are sure to get info to research.

lrhall41

Submitted by Morningstarr430 on Sun, 07/01/2007 - 16:53

( Posts: 2329 | Credits: )

Welcome to the forums!! I have read a lot of bad feedback, but I

Welcome to the forums!! I have read a lot of bad feedback, but I've never talked with anyone here who's dealt with them. Did you check their record with BBB online?

lrhall41

Submitted by finsfan13 on Sun, 07/01/2007 - 16:56

( Posts: 6919 | Credits: )

yea [quote]Advertising Issues: 1 Outcome of the complaint -

yea

[quote]Advertising Issues: 1
Outcome of the complaint -
Resolved: 1; |[Company resolved the complaint issues.
The consumer failed to acknowledged acceptance to the BBB.]|

Sales Practice Issues: 1
Outcome of the complaint -
Resolved: 1; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]|

Delivery Issues: 2
Outcome of all complaints -
Resolved: 2; |[Company resolved the complaint issues.
The consumer failed to acknowledged acceptance to the BBB.]|

Service Issues: 32
Outcome of all complaints -
Resolved: 30; |[Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.]| |[Company offered a partial (less than 100%) settlement which the consumer accepted.]| |[Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| Administratively Closed: 2; |[BBB determined that despite the company's good faith effort to address complaint issues, the consumer remained dissatisfied.
]|

Customer Service Issues: 6
Outcome of all complaints -
Resolved: 6; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]|

Refund or Exchange Issues: 30
Outcome of all complaints -
Resolved: 25; |[Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.]| |[Company resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| Administratively Closed: 5; |[BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.]| |[BBB determined that despite the company's good faith effort to address complaint issues, the consumer remained dissatisfied.
]| |[The parties could not provide sufficient information to
support their positions nor were they agreeable to make
reasonable efforts toward resolving the issues of the dispute.]|

Contract Issues: 2
Outcome of all complaints -
Resolved: 2; |[Company resolved the complaint issues.
The consumer failed to acknowledged acceptance to the BBB.]|

Billing or Collection Issues: 9
Outcome of all complaints -
Resolved: 8; |[Company resolved the complaint issues.
The consumer failed to acknowledged acceptance to the BBB.]|
Administratively Closed: 1; |[BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.]| [/quote]

This is what I found. It looks like they have resolved most of the complaints, but I still keep reading some bad feedback. So if anyone can tell me if they've had a good experience with Hess Kennedy I'd appreciate it... Thanks

-Mike

lrhall41

Submitted by on Sun, 07/01/2007 - 23:02

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