I posted this on a few sites, after a debtor wondered about us

I work at FFG, I make hundreds, and well the dialer makes hundreds, of these calls every day. There are four different departments (types of debt) with five or six locations. The dialer uses hundreds of numbers and we have no idea which 'real' number we use.

I actually found out about this site when a debtor I was collecting on mentioned it. SO HERE IS the skinny:

1) We have your whole SSN# along with what is most likely an old address and the date you made your last payment.
2) We ask for the last four and usually the zip code we have on file to verify who we are talking with.
3) We do not want to talk to you if it???s not your debt; FFG processes HUGE amounts i.e. over half a billion in debt yearly. We get thousands of our initial letters back.
a. If the last four match and we can verify some part of the address then we will give you a ???mini Miranda???. The whole this is an attempt to collect a debt, etc.
b. In most cases, we send the initial letter from the law firm who has been retained to generate the letter after we get a correct address.
i. This is when your 30 days to PROVE the debt is not yours starts
ii. The letter will also have the current mailing address
c. If the number we have is incorrect and we believe you (i.e. you do not hang up and give us enough time to change the screen, then that is the last call you will get.
d. We need to take as many calls as possible so dead time kills me. If some one just yells and then hangs up, I don???t take time to fix the system. I just check no answer/left message and go on the next call.
e. WE WILL CALL YOU ALMOST EVERY SINGLE DAY until we can verify the numbers, so if its the wrong number LET US KNOW, we are going off the file that the lender/payday loan/retail card has on file
f. Each of us has a queue of about 500,000 in debt, the quicker we can get to the next debtor the more we will make. (The best people make 70k plus, and they do not yell a lot, it is a transaction, you got a TV/LOAN/Who knows what from someone, you did not pay we are chasing that money.
4) FFG will usually accept 6-month payments on larger accounts 10k+ and 3-5 month payments on smaller accounts.

FFG makes its money by identifying the debtors and then quickly moving on to collection. FFG owns the debt in many cases and the attorney office that sends the letter will farm out any of the scary legal actions that you are all screaming about.

The debt comes in pools; after the amount collected hits a certain level; we start hearing about ???new??? debt. At this time all the debt will be sold to other agency???s that are willing to pursue legal options that would just slow us down.

As to the licenses first of all BBB???it is a joke... that is essentially a shake down scam for businesses. I am on the phones, not mgmt, but they do show us a list of licenses and bonds FFG has. In the time, I have been there (two +years) some suits from some agency have walked thru twice. Not exactly sure, who they were but people freaked, and we were all read the riot act on what we could and could not say.

Bottom line if you owe the debt it will be collected. If you cannot, pay the way out is to file a BK. There are groups of investors who buy the debt after FFG because of the skip tracing that most of us do.

It is a cool place to work??? great phones, we have a live DJ BLASTING the tunes and you cannot hear a thing. Occasionally you come across a story where you wish the debtor would just scrape up the cash and go BK. At times, I have also collected on debt that was 9 years old. SCAM??? well 9 years ago, you got something so guess what???. You were caught on that one.