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I have been on a repayment plan with CTi -- this was a plan designed to bring my accounts current, then I was to be placed with a different lender.

I completed my 9th payment with CTi in December, and have been waiting to be placed with a new lender since then.

I have called the Department of Education on two separate occasions, only to be told that they have no record of my account.

I have now recieved a bill (for two months of payments!) from the Dept of Ed, but when I called their number 1-800-621-3115 I get a recorded message saying they can't take my call at this time and I get hung up on.

The Customer Service Rep from CTi says that I have not been placed with a lender yet, so not to worry about any bills I get from the Dept of Education.

This sounds totally fishy to me!

I've been making payments with them, and now all of a sudden they're telling me NOT to, and I can't get ahold of anyone at the Department of Education?

What should I do? Is there anyone I can call?

I understand being in transit, but the CSR said it could take up to three months to be placed with a new lender.




Ok-- just got through to the Dept of Ed, and they've told me to call CTi (via a computer voice).


This doesn't make sense! Why would the Dept of Ed send me a bill then tell me to cal CTi -- who doesn't want me to pay?


Sub: #1 posted on Mon, 02/11/2013 - 13:47

Unregistered


Pretty simple...contact CTi....


Sub: #2 posted on Mon, 02/11/2013 - 15:24

SOAPLADY SOAPLADY
Moderators Cum Industry Expert
(Posts: 17310 | Credits: )

If you want to get a hold of someone at DOE hit 0 to get a live operator otherwise its all automated. They are having a lot of phone calls now so keep trying. You did the Rehab program and the new lender should send you paper work within 2 weeks of it funding but this can take time. There are 4 different lenders and loans fund weekly.


Sub: #3 posted on Thu, 02/21/2013 - 17:37

debt collector debt collector

(Posts: 3 | Credits: )


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