Dept of Ed/CTi
If you want to get a hold of someone at DOE hit 0 to get a live operator otherwise its all automated. They are having a lot of phone calls now so keep trying. You did the Rehab program and the new lender should send you paper work within 2 weeks of it funding but this can take time. There are 4 different lenders and loans fund weekly.
Ok-- just got through to the Dept of Ed, and they've told me to call CTi (via a computer voice).
This doesn't make sense! Why would the Dept of Ed send me a bill then tell me to cal CTi -- who doesn't want me to pay?