A Lawgistix Employee's Perspective

In light of the negativity listed on this site regarding Lawgistix, I wanted to explain the program in order to alleviate any fears and/or misconceptions that may be out there; I am an empoloyee of Lawgistix. First of all, our clients sign a very detailed contract, outlining their enrolled accounts and their payments, as well as their obligations. The clients are aware of what they are getting in to, and if they have any questions, there is an enrollment team available to answer any questions/concerns they may have prior to signing the contract. Also, the client is made aware of the risk in defaulting on their accounts and possible legal action that is always a possibility; the contract states that the client will inform Lawgistix as soon as possible of accounts that have gone to litigation. The Lawgistix Attorney Network is designed to assist clients with legal accounts, and included in the contract is a Legal Services Agreement outlining pre-set pricing for specific representation. Does it really make sense to have an Attorney Network if there is no way a client would be sued once enrolled in the program? It astounds me at the number of clients I speak to who have not read their contract.

In order for any program to work, there has to be communication from both parties. Lawgistix prefers written communication in order to protect both the company and the client. Having written proof of a request or concern helps us verify that it was addressed appropriately and in a timely manner. However, any call into the company is answered, unless it is after hours, the staff person is away from his/her desk, or the staff person is already on the phone. Communication is a very important factor in having a successful experience with Lawgistix. Updates on accounts, informing us of harassment, etc. has got to come from the client. Unfortunately, we are unable to read minds and know when an account has charged off or has begun calling a client’s home or place of employment.

Once adequate information has been obtained from the client, then we are able to move toward alleviating the creditor harassment. Once adequate funds are accumulated, the Settlement department is able to move toward negotiations.

Consistently fulfilling the client’s obligation to Lawgistix is the most important step in the program. If the client neglects to send in statements, make payments, and inform us of harassment and where it is coming from, we are unable to do our jobs efficiently.

I have no doubt that the persons making claims against Lawgistix feel they were treated wrongly. However, I urge them to take a deeper look into their own experience with Lawgistix and gauge their communication with the company in reference to the work that was done. A lot of clients are unaware of the vast amount of work done behind the scenes. We do our best to keep the clients informed, but would rather notify the client of some substance rather than notify them that messages had been left with the creditors.